About Pepper
Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.
BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service/publication projects.
Project Management:
- Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience.
- Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add
- Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement.
- Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms.
- Manage and optimize paid social media campaigns to reach a wider audience and drive conversions.
- Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment
- Collaboration: - Ability to influence without direct authority
- Establish and maintain efficient working relations with all internal & external key stakeholders
- Participate in project movement activities, support team initiatives & objectives
- Identify and recommend process improvements and initiatives
- Facilitate resolution of any issues by working closely with cross-functional teams
Operational:
- Plan, execute and manage deliveries for enterprises across industries
- Ensure on/before time delivery of projects that match/exceed set quality standards
- Plan and monitor capacity utilisation on projects and supply of talent accordingly
- Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.
- Mentor, train and lead a team of project managers and supply leads
Financial Management:
- Be responsible for ensuring timely & correct invoicing based on agreed milestones & customer preference
- Maximise PO utilisation by working closely with client partners
- Monitor and manage scope changes to close the loop with respective client partners
- Control the project and monitor MIS, Invoicing, consultant costs, cash flow etc.
- Meet all monthly reporting/business metrics/KPI requirements and manage internal processes
Client Partnership:
- Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs
- Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well
- Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications
- Assist with project planning, including resource forecasting, timelines, and budgeting
- End to end ownership of client delight and operational efficiency
- Drive and own PO utilisation and organic growth of existing clients
- Ability to coordinate and implement successful projects from start to finish
- Set and implement systems and processes for process improvements & operational efficiency
- Qualifications and Prerequisites:
- Minimum of 5 years of experience in a client-facing role, with at least 3 years of experience in team management.
- Strong problem-solving skills with a growth mindset and proactive approach.
- Ability to thrive in diverse and remote team environments.
- Proficiency in comprehension, negotiation, and analytical skills.
- Graduate or Postgraduate degree (MBA preferred).
- PMP certification is preferred.
- Proficient in project management tools such as JIRA.
- Previous experience in management and/or leadership roles is advantageous.
- Capable of working independently, seeking guidance in complex situations.
- Exceptional written and oral communication skills in English.
- Skilled in networking and communication across diverse functions.
- Ability to navigate ambiguity and conflicting priorities with rigour.
