JOB DESCRIPTION
Technical Project Manager — Core Technical Delivery

Infinite Computer Solutions | Nokia Business Unit

Delivery Manager — Nokia Professional Services (practice aligned)

IPTEL · Packet Core · SDM (HSS/HLR/UM, SDL) · CSP (Charging, Policy & Signalling)

Bangalore / Chennai / Noida

8–15 years in telecom delivery, network operations, managed services or deployment

Role Purpose

The Technical Project Manager owns the safe, predictable and high-quality execution of project and live network intervention (LNI) activity within an assigned practice. The role combines genuine technical depth with delivery rigour — every activity executed safely, on time and with zero customer impact.

This is a hands-on role. The TPM is expected to hold the technical command to review a MoP, challenge an implementation approach and lead a critical incident personally — while driving standardisation, automation and a strong engineering culture within the team. The TPM reports to the practice Delivery Manager and is the primary execution owner beneath that layer.

Key Responsibilities

1. End-to-End Delivery Ownership

• Own complete execution of assigned work packages from planning through successful completion.
• Ensure every intervention is delivered safely, within schedule and in compliance with customer standards.
• Drive timely closure of all deliverables while proactively managing risks and dependencies.
• Take accountability for delivery outcomes rather than simply tracking activities.
• Provide the Delivery Manager with accurate, early and unfiltered status — no surprises.

2. Work Package Planning & Ownership

• Allocate work packages to engineers based on competency, certifications and experience.
• Ensure the right engineer is assigned to the right task, with verified readiness.
• Monitor work package progress, remove execution blockers and maintain delivery governance.
• Ensure ownership across the entire lifecycle of each assigned activity.

3. Customer Project Alignment

• Work closely with customer project managers, planners and technical leads.
• Ensure LNI execution aligns with project timelines, milestones and deployment priorities.
• Represent the execution team during customer governance meetings.
• Build customer confidence through proactive communication and predictable delivery.

4. Technical Leadership — Hands On

• Maintain genuine working command of the practice domain — not oversight from a distance.
• Provide technical guidance during planning, execution, rollback and issue resolution.
• Review implementation approaches, Method of Procedure (MoP), rollback plans and risk assessments; approve before execution.
• Lead technical discussions during complex interventions and critical incidents, and drive root cause analysis personally.
• Coach engineers on best practices and promote continuous technical improvement.

5. Standardisation

• Execute against the practice delivery framework — MoP templates, checklists, readiness criteria and acceptance standards — and drive full team adoption.
• Eliminate ad-hoc, engineer-specific ways of working; make execution repeatable regardless of who performs it.
• Convert every lesson learned into an updated standard, checklist or preventive control.
• Feed practice-level gaps and improvement proposals back to the Delivery Manager for framework updates.

6. Automation & Efficiency

• Identify repetitive, manual and error-prone steps within the execution lifecycle and propose automation candidates.
• Drive automation of health checks, pre/post validation, configuration and reporting activities within the team.
• Set and track efficiency targets — effort per work package, cycle time, first-time-right percentage.
• Reuse assets from the BU automation repository rather than rebuilding, and contribute back what the team creates.

7. Thought Leadership

• Stay current with technology and tooling direction in the practice domain and bring it into execution practice.
• Propose improvements to delivery approach rather than only executing the defined method.
• Document and share knowledge — playbooks, execution guides, incident learnings — across the wider practice.
• Contribute technical input to solutioning, estimation and proposal work when required.

8. Team Management & People Leadership

• Build a culture of ownership, accountability and collaboration.
• Conduct regular 1:1s to understand workload, aspirations and challenges.
• Balance shift planning, resource utilisation and fatigue management for 24x7 operations.
• Support hiring, onboarding, mentoring and capability development.

9. Inspired Leadership & Team Motivation

• Set direction the team believes in — connect day-to-day execution to the wider account and customer outcome.
• Foster a positive, high-performance environment where engineers raise problems early and propose improvements without being asked.
• Recognise individual and team achievement visibly; address underperformance directly and fairly.
• Encourage continuous learning, certification and knowledge sharing.
• Create development plans for engineers to grow into future technical leaders and build a succession bench.

10. Quality of Work & Deliverables

• Ensure every deliverable meets customer quality expectations before submission.
• Drive first-time-right execution and eliminate repeat issues.
• Perform quality reviews of documentation, implementation plans and execution reports.
• Promote continuous improvement through lessons learned and preventive actions.

11. Operational Excellence

Ensure consistent adherence to LNI operational standards, including:

• Right engineer for the right task, with validated competency.
• Pre-LNI readiness verification.
• MoP and rollback validation.
• Network health validation before execution.
• Executor-Observer compliance.
• Weekly engineer engagement and mentoring.
• Shift and fatigue governance.
• Information Security compliance.
• End-to-end ownership of every LNI.
• Same-day escalation of risks and delivery issues.
• Full adherence to LNI process and governance.

Key Performance Indicators

Work Package Delivery Success Rate

Quality Audit Compliance

On-Time Delivery (OTD)

First Time Right (FTR)

Delivery Fulfilment Rate (DFR)

Information Security Compliance

LNI Success Rate

Certification & Competency Compliance

Zero Customer Escalations

Team Utilisation & Productivity

Zero Network Impact from execution errors

Customer Satisfaction

Manual effort automated / standard adoption

Employee Engagement and Team Retention

Required Skills

Technical

• Strong hands-on understanding of telecom network operations — Core / IP / Cloud preferred.
• Practice domain depth in one or more of IPTEL, Packet Core, SDM or CSP.
• Live network planning and execution.
• Change management; incident and problem management.
• Risk assessment and root cause analysis.
• Network implementation and integration; project delivery.
• Working knowledge of Linux, scripting and automation tooling (Python, Shell, Ansible) sufficient to direct and review automation work.

Leadership

• Team leadership and inspired people management.
• Stakeholder management and customer communication.
• Coaching, mentoring and capability building.
• Decision making under pressure; conflict resolution.
• Planning, prioritisation and delivery governance.
• Personal ownership — takes accountability for outcomes without deflection.

Preferred Experience

• 8–15 years in telecom delivery, network operations, managed services or deployment.
• Prior experience within or alongside Nokia delivery organisations.
• Demonstrated automation-led efficiency improvement with quantified outcomes.
• Relevant certifications — Nokia product certifications, ITIL, PMP, Kubernetes (CKA) or equivalent.

Qualifications

BE Btech MCA

Range of Year Experience-Min Year

7

Range of Year Experience-Max Year

9

Senior Technical Lead | Infinite Computer Solutions