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Job Category
Customer Success
Job Details
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Professional Services is building a Global Solutions CoE to create a more consistent, scalable, and predictable way to shape, scope, estimate, and deliver Professional Services (ProServe) programs.
We are looking for a Practice & Domain Overlay Manager to make sure the CoE model is not generic. This role brings the required product, industry, regulatory, and domain depth into scoping and estimation so that our standards work in real customer situations.
This role does not own every product or every industry. Instead, it owns the process of identifying where specialized input is needed, capturing that input into reusable patterns, and ensuring the CoE model reflects real delivery complexity.
The right candidate understands how Salesforce programs vary by cloud, industry, geography, regulatory environment, and customer maturity — and can turn those differences into practical scoping and estimation guidance the field can actually use.
1. Identify Where Domain Expertise Is Required
You will define when a deal needs additional practice or domain input during scoping.
Your job is to make these triggers explicit so the field knows when to pull in the right expertise.
2. Build Product and Industry Overlay Patterns
You will create practical overlays that sit on top of the core CoE model
3. Translate Practice Knowledge Into Reusable Assets
You will work with Practices and domain SMEs to convert expertise into usable CoE assets.
This role is not about creating long documents. The goal is to create short, reusable assets that can be embedded into scoping workflows, tools, agents, and playbooks.
4. Maintain the Domain Pattern Library
You will own the structure and quality of the domain pattern library
You will ensure assets are current, easy to find, and practical enough for field use.
5. Support Better Estimation Accuracy
You will help improve estimates by identifying domain-specific effort drivers.
Your role is to make sure these drivers are not missed during estimation.
6. Improve Scoping Quality for Complex Programs
You will help prevent common scoping misses.
Your job is to make these risks visible before the deal is signed.
7. Partner Across the Ecosystem
This role is highly cross-functional and must work closely with peer organizations.
Practices
Capture product and industry expertise into reusable scoping patterns and estimation guidance.
GDC
Validate whether domain patterns are executable at scale and reflect offshore / distributed delivery realities.
Delivery Innovation & Governance
Align domain overlays with governance checkpoints, delivery controls, and quality expectations.
Growth & Offering
Ensure domain overlays align to priority offerings, market plays, and repeatable solution motions.
PS Operations
Validate staffing, resource, and operational assumptions tied to each overlay.
Sales Excellence
Ensure field-facing guidance supports faster qualification, cleaner discovery, and better deal progression.
CoE Field Advisors / SSSLs
Capture what is working in live deals and feed lessons back into the pattern library.
A typical day may include reviewing a Data Cloud opportunity to identify missing discovery questions, working with a Practice SME to document product-specific estimation drivers, and updating the domain pattern library with new assumptions and risks. You may validate an Agentforce scoping pattern with GDC, review a Public Sector deal for compliance-related delivery impacts, and work with the Global Tools Lead to embed domain logic into an estimation agent. Your focus is making sure the CoE model reflects real-world product, industry, a
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination
How to apply for Senior Technical Architect at Salesforce?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
7+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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