Scan your resume against ATS criteria for this Senior Support Representative (APAC／JST) role at Intento.
Founded in 2016, Intento has grown alongside the AI and language technology industry itself — from early machine translation, through the rise of LLMs, to the AI agents we build today. Throughout that shift, the problem we're solving hasn't changed: letting companies speak authentically to every customer and employee, in every language. What's changed is our ability to solve it well.
We've built this fully remotely, with a diverse team spread across the world, held together by a culture of teamwork, ownership, and trust. And because the technology we work with keeps moving, so do we — we don't hold an approach just because it used to work. When something changes in the landscape, or in what our customers need, we adjust fast and keep building.
We're looking for an experienced Senior Support Representative to independently own our support coverage during APAC/JST business hours — the sole point of contact for our customers during this shift, inside a 24/7, follow-the-sun rotation alongside our Europe- and Americas-based teams.
This is a senior, largely autonomous role for someone who's already operating at a Senior Tier-1 or Tier-2 level: you'll resolve escalated technical issues and manage enterprise-grade customer relationships independently, without a second line to lean on during your hours. Because of that, we're specifically looking for people who already have hands-on experience supporting large enterprise clients at a B2B SaaS company, and who've personally investigated and owned escalations end-to-end, rather than following someone else's playbook.
This is a customer-facing role — you'll be working directly with Intento's external clients, rather than providing internal IT/helpdesk support to colleagues within a single company.
This role is open to candidates based in APAC time zones able to own a full business day inside the 00:00–09:00 UTC window.
At Intento, we're solving a problem that looks simple from the outside and isn't: getting AI to translate not just fluently, but correctly — matching a company's own terminology, tone, and compliance requirements. It's a harder, more interesting engineering and product problem than most AI applications get to work on, and it's why global enterprises like Indeed, Hexagon, Strava, Agilent, and Playrix trust us instead of building it in-house.
We're a multicultural team working remotely from different parts of the world, with a culture built around flexibility, transparency, and ownership. We offer competitive compensation and an environment where people are trusted to do their best work.
How to apply for Senior Support Representative (APAC／JST) at Intento?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
3+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Senior Support Representative (APAC／JST)
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