Job Title : Senior Style Associate
Department : Retail Stores
Reports To : Store Manager
Role Summary : The Senior Style Associate leads by example, delivering exceptional
customer experiences, driving sales, and ensuring operational
excellence with a customer-focused mindset and adaptability.
Key
Responsibilitie
s
: Customer Focus
- Build and maintain strong customer relationships by
understanding their preferences and providing tailored
solutions.
- Address issues professionally and ensure customer needs are
met.
- Gather customer feedback to improve products and services
while addressing any concerns promptly.
Sales Mastery
- Responsible for achieving store sales targets.
- Drive solution-based sales by understanding customer needs
and offering relevant products and services.
- Focus on selling higher-value products to increase the
average transaction value.
- Use upselling and cross-selling techniques to enhance
customer engagement and meet sales targets.
- Demonstrate negotiation and objection-handling to convert
prospects into loyal customers.
Flexibility and Change Management
- Adapt to changing customer needs and share product and
customer insight with the team.
- Demonstrate problem-solving skills to address challenges and
manage resistance effectively.
- Show learning agility by quickly adopting new processes or
strategies to improve sales and service.
Decision-Making
- Utilize analytical thinking to make sound operational decisions.
- Independently manage store operations in the absence of the
Store Manager, ensuring smooth functioning.
Store Operations Excellence
- Prevent shrinkage by closely monitoring inventory levels and
minimizing discrepancies.
- Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product
turnover.
- Ensure accurate inventory records and adhere to operational
guidelines to maintain efficiency.
- Follow company policies, work processes, and enforce store
standard operating procedures (SOPs). Escalate any identified
bottlenecks.
Leadership Excellence
- Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional
resolutions.
- Lead by example in fostering accountability, goal-driven
performance, and ethical practices within the team.
- Assist in training and mentoring new and existing team
members to improve their understanding of products and
services.
Candidate
Requirement
:
- Min HSC 2 years of retail experience/ Graduates with 2 years
of experience in retail.
- Must be above 20 years of age and below 35 years of age.
- Basic computer skills and microsoft office
- Proven track record of exceeding sales targets consistently
- Experience in providing exceptional customer service and
building strong customer relationships
- Experience in mentoring team members
- Experience in handling cash transactions and inventory
management
- Proficient in POS systems and other relevant retail
technologies
- Knowledge of visual merchandising principles
- Positive and enthusiastic attitude
- Excellent presentation and grooming standards
- Flexibility and adaptability to work varied shifts
