Senior Software Engineer

• Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
• Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.
• Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.
• Should have good amount of knowledge on business flow following service now applications:
• Maintain pace with ServiceNow versioning.
• Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
• Maintain and adhere to source code, configuration management, release management and software development best practices.
• Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
• Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.
• Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
• Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.
• Providing support / guidance to the development teams during the analysis, development, and testing processes.
• Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
• Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.

Requirements

• Must have good experience on ITSM, ITBM and HRSD.

  • ITSM (Incident/ Problem/ Change/ Configuration) Management -
  • ITBM (Financial Management, PPM (Project Portfolio Management), Resource Management)
  • HRSD (HR Service Delivery Fundamentals)

• Good to have knowledge on following ServiceNow applications.

  • Discovery – On-Premise & Off- Premise
  • ServiceNow Orchestration
  • ITOM - IT Operations Management
  • GRC – Governance Risk & Compliance
  • ServiceNow Event Management
  • Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS))

• Good experience on ServiceNow ITSM (Incident/Problem/Change/Configuration Management)
• Good experience on ServiceNow ITBM (Financial Management, PPM, Resource Management)
• Good experience on ServiceNow HRSD (HR Service Delivery Fundamentals)
• Knowledge of ServiceNow Discovery (On-Premise & Off-Premise)
• Knowledge of ServiceNow Orchestration
• Knowledge of ITOM (IT Operations Management)
• Knowledge of GRC (Governance Risk & Compliance)
• Knowledge of ServiceNow Event Management
• Integration and ServiceNow scripting (Glide, JavaScript, Ajax, XML, JSON, HTML, CSS)