Senior ServiceNow Technical Consultant

Senior ServiceNow Technical Consultant

• Location: Pune (On-Site – 4 Days Per Week + 1 WFH)

Ready to move beyond narrow ServiceNow roles and build solutions that run real-world operations?

At ESP Global Services, senior ServiceNow consultants don’t just configure modules — they

design, build, and own end-to-end solutions

that operate in some of the world’s most demanding environments.

If you’re looking for deeper technical ownership, broader catalogue exposure, and the chance to work on a

ServiceNow-powered product used in live airport operations

, this role offers what larger consultancies often can’t:

visibility, influence, and accelerated technical growth

.

This is a

hands-on, office-based role in Pune (5 days per week)

, ideal for experienced ServiceNow professionals who want to make a visible and lasting impact.

Why Senior Consultants Choose ESP

In many large organisations, senior ServiceNow engineers are still:

• Confined to a single catalogue or workstream
• Focused on delivery tasks rather than solution design
• Removed from real customer and operational environments

At ESP, you will:

• Design solutions across

ITSM, CSM, FSM, CMDB, Asset Management, and Integrations

• Work on

AirportNow

, ESP’s patented ServiceNow-powered platform for airports

• Influence architectural decisions and platform strategy
• Collaborate directly with business analysts, architects, and global stakeholders
• Own the full lifecycle:

design, build, test, deploy, support

This is a role for professionals who want to be

trusted technical leaders

, not just delivery resources.

What You’ll Be Doing

• Designing and implementing tailored ServiceNow solutions aligned to complex business needs
• Developing and configuring advanced applications, workflows, and platform modules
• Building and leading integrations with enterprise systems and third-party applications
• Applying deep expertise in

APIs, Flow Designer, automation, and scripting

(JavaScript, AngularJS, HTML, CSS)

• Building complex workflows and customising platform components
  (tables, forms, business rules, scripts, UI actions)
• Identifying automation opportunities to drive efficiency and operational resilience
• Mentoring and guiding developers; enforcing coding standards and best practices
• Managing the full solution lifecycle, including documentation and deployment readiness
• Providing operational support, troubleshooting, and platform health oversight
• Staying ahead of ServiceNow upgrades and driving continuous platform improvement

What You Bring

8+ years

of hands-on ServiceNow experience

• Strong delivery across

ITSM, CSM, CMDB, Asset Management, and Integrations

5+ years

of proven experience implementing Asset Management in ServiceNow

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience

ServiceNow Certified System Administrator (CSA)

– required

At least CIS certification

(ITSM or CSM preferred)

• Strong understanding of

ITIL and ITSM processes

• Experience working in

Agile / Scrum

delivery environments

• Excellent communication and stakeholder engagement skills
• Demonstrated ability to mentor and develop junior engineers