Scan your resume against ATS criteria for this Senior Product Manager, Client Management role at Headway.
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people.
We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Providers are at the heart of Headway's mission, and the tools they use every day shape both the quality of care patients receive and providers' ability to sustainably run their practice. Some of the biggest administrative drag in a provider's week comes from managing their clients — keeping a calendar current, staying on top of messages, and coordinating scheduling and intake.
As a
on our Provider Experience team, you'll own the end-to-end experience of how providers manage communication, scheduling, and intake with their clients — and lead our 0→1 bet on an
that can handle that coordination on the provider's behalf. Done well, your work helps providers spend less time on logistics and more time on care, keeps availability accurate so patients can book and show up, and makes the experience between sessions feel seamless for everyone.
Problem discovery, solution design, and delivery across calendar/scheduling/availability, patient↔provider messaging, client lists, and client profiles
The 0→1 strategy and execution for AI/agentic workflows that automate client coordination — defining where automation adds value and where a human stays in the loop
A clear product strategy and roadmap, translating provider and patient needs into prioritized, high-craft execution
Success metrics across provider retention, engagement, and patient access — monitoring, iterating, and raising the quality bar for your area
Tight cross-functional partnership with engineering, design, data, and clinical to ship reliable, intuitive experiences
You have 5+ years of product management experience building and shipping high-craft, user-centric products with complex workflows
You operate end-to-end — from discovery and strategy through execution and iteration — and thrive in ambiguous, fast-paced environments
You bring strong product judgment and UX sensibility, and care deeply about details, edge cases, and experiences users trust
You're data-informed and use qualitative and quantitative insight together to drive decisions
You're a strong cross-functional partner who builds alignment and drives momentum without formal authority
Nice to have: you've shipped LLM/agentic product features, or worked on messaging, scheduling, or calendar surfaces
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
Benefits offered include:
Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf here
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Medical, Dental, and Vision coverage
How to apply for Senior Product Manager, Client Management at Headway?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is USD 183,000 - 216,000/yr per annum.
What experience is required?
5+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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