Senior / Operations Manager - US Outbound Sales Process

Hiring: Senior / Operations Manager – US Outbound Sales Process

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• Location: Mohali (Work from Office)
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• Shift: US Night Shift

We are looking for an experienced

Senior / Operations Manager – US Outbound Sales

to lead high-performing international BPO operations with strong expertise in

US outbound sales/tele-sales programs

.

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• Experience Required: 8–10+ Years in International BPO Operations
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• Mandatory: 5+ Years in

US Outbound / Tele Sales Programs

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• Strong Expertise In:
• P&L Ownership & Revenue Management
• US Outbound Sales Process
• KPI / OKR & Performance Management
• Team Leadership & Attrition Management
• Dialer Strategy & Campaign Management
• Client & Stakeholder Management
• WFM, MIS & Operational Governance
• Training, Coaching & Performance Improvement

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• Role Highlights:
• Own end-to-end process performance & P&L
• Lead large night-shift outbound sales operations
• Drive customer acquisition, cross-sell & upsell for the US market
• Manage client governance, reporting & operational excellence

📩 Interested candidates can share their profile or connect directly.

• Location: Mohali

• Work Mode: WFO

• Shift: US Night Shift
  Share CV at [email protected]