Senior Officer Patient Care-Health care

• DAILY BILL DISTRIBUTION

• Make sure that every patient will get daily bill
• Any quires related to billing resolved it and has to communicate to patient / relative.
Counseled patient / relative for outstanding protocol.

• COORDINATE THE DISCHARGE FORMALITIES

• Take discharges tentative discharge list from RMO’s floor.
• Start discharge formalities once it gets conformed by floor RMO and get complete with in 30 mints.
• Checked with Staff nurse that all unused medicine has to be return to pharmacy
• Checked that Discharge summary has to be ready.
• Completes all the billing entries.
• Checked form OT, Blood Bank, pathology, radiology ( if any entries pending)
• Put discharge notification.
• Cash Patient - Guide the relative for billing settlement to customer support
• TPA Patient - checks the statues with the TPA Department and explain patient for waiting time, other formalities etc.
• Keep Report file ready for hand over once he/ she settled the bill. With pending report slip.
• Intimate RMO to explain the summary
Intimate Nurse for IV Line removal, etc.

• ANSWERED THE PATIENT’S / RELATIVE QUIRES

• Understand the patient’s / relative’s problem, quires, issues.
• Explain them procedure/ protocol if any confusion( as per the guide lines)

If any complaint - understand and try to solve it. Give patient proper explanation, make assured that complaint resolved. If it is not in the capacity escalated the issue to the Seniors ( Executive, floor Manager, RMO in charge , Nurse Manger, Billing Manger)Escalation of the issue has same day (as early as possible)