Manage and support the organization's IT infrastructure, including Windows Servers, virtualization platforms, storage, backup, disaster recovery and business continuity solutions.
Administer and monitor Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, Microsoft Intune, endpoint management and identity and access management.
Maintain enterprise network infrastructure, including firewalls, VPN, proxy solutions, LAN/WAN, SD-WAN, Wi-Fi, access points (APs), and internet connectivity.
Implement and maintain cybersecurity controls, including Endpoint Detection and Response (EDR/XDR), antivirus, email security, vulnerability management, patch management, Privileged Access Management (PAM), Multi-Factor Authentication (MFA), and endpoint hardening.
Monitor infrastructure health, system availability, performance, capacity utilization and security events to ensure reliable and secure IT operations.
Lead IT service desk and end-user support operations, ensuring timely incident resolution, SLA compliance, and resolve end user queries.
Coordinate infrastructure and cybersecurity incidents with SOC teams, internal stakeholders, and vendors, driving timely remediation, root cause analysis (RCA), and preventive actions.
Plan and execute infrastructure, cloud, branch office, and technology refresh projects, including migrations, upgrades, and implementation of new technologies.
Maintain IT policies, standards, Standard Operating Procedures (SOPs), technical documentation, and operational runbooks.
Ensure compliance with internal IT governance policies, information security standards, and regulatory requirements across infrastructure and endpoint environments.
Lead and support internal and external IT audits by preparing audit evidence, maintaining documentation, addressing audit observations, and driving timely closure of audit findings.
Work closely with Information Security, Risk, Compliance, and Internal Audit teams to implement security controls and ensure compliance with organizational policies and regulatory requirements.
Track compliance initiatives, perform periodic infrastructure and security reviews, conduct risk assessments, and ensure remediation of identified gaps within agreed timelines.
Manage infrastructure monitoring platforms, capacity planning, asset lifecycle, software licensing, and operational reporting to support business continuity and operational excellence.
Manage relationships with technology vendors and service providers, including procurement support, contract management, licensing, and service delivery reviews.
Lead, mentor, and develop the IT team by promoting technical excellence, accountability, process improvement, and continuous learning.
Requirements
Preferred Skills and Experience
10+ years of experience in IT Infrastructure, Systems Administration, or Enterprise IT Operations, with at least 2–4 years in IT Manager role.
Hands-on experience with Microsoft technologies, virtualization, networking, cybersecurity, backup, disaster recovery, and endpoint management.
Experience participating in or leading IT audits, including ISO 27001, SOC 2 or similar compliance frameworks.
Strong understanding of IT governance, risk management, change management, asset management, and operational compliance.
Excellent leadership, stakeholder management, vendor management, project management, and communication skills
Key Requirements & Skills
10+ years of experience in IT Infrastructure, Systems Administration, or Enterprise IT Operations, with at least 2–4 years in IT Manager role.
Hands-on experience with Microsoft technologies, virtualization, networking, cybersecurity, backup, disaster recovery, and endpoint management.
Experience participating in or leading IT audits, including ISO 27001, SOC 2 or similar compliance frameworks.
Strong understanding of IT governance, risk management, change management, asset management, and operational compliance.
Excellent leadership, stakeholder management, vendor management, project management, and communication skills
Frequently Asked Questions
How to apply for Senior Manager - IT at Sectona?
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What is the salary for this role?
Salary details will be discussed during the interview.
