Scan your resume against ATS criteria for this Senior Manager, Data Science & Analytics role at Customer.io.
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. http://Customer.io Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Hi, my name is Michael, Head of Data and Analytics at Customer.io, and I’m looking for a
to lead and evolve http://Customer.io Customer.io's internal data science & analytics function. This team serves as a strategic partner across Product, Marketing, Sales and Customer Experience organizations, helping the company make better decisions through forecasting, experimentation, behavioral analytics, and rigorous measurement.
In this role, you'll lead a team responsible for delivering business value through the applied use of data. You'll partner closely with leaders across the company to guide decisions, define success metrics, improve customer and product experiences, and drive operational efficiencies.
Success in this role requires strong leadership, analytical and technical rigor, and business acumen. We view our data team as more than a reporting function, and as a trusted advisor to the business - bringing clarity through ambiguity, uncovering opportunities, and helping http://Customer.io Customer.io move faster and operate smarter as we scale.
Business impact through data: We focus on delivering value over reporting and find the right balance between technical rigor and business pragmatism.
Strategic partnership: We bring ideas to the table and help our partners shape priorities, challenge assumptions, and identify opportunities — not just respond to requests.
Ownership and rigor: We hold ourselves to a high standard, sweating the details and ensuring our analyses, assumptions, and recommendations are accurate, trustworthy, and actionable.
Leadership and development: We believe great teams are built through coaching, challenge, and continuous growth, helping people do the best work of their careers.
Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience.
Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts, helping teams understand customer behavior, evaluate product performance, and prioritize roadmap investments.
Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models used across the business.
Partner with our data engineering team to manage our internal agentic data analytics platform, Smarty, supporting self-serve data access and analytics.
Define standards and best practices for analytics and data science, and refine operational frameworks to drive efficiency and scale across the team.
7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field, including experience leading and developing high-performing teams.
Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics.
Advanced SQL skills and proficiency with Python or similar analytical tools.
Experience defining metrics, measurement frameworks, and analytical approaches that support product, growth, and business decision-making.
Demonstrated ability to partner with senior leaders, influence strategy, and communicate complex findings clearly to technical and non-technical audiences.
Comfortable balancing strategic leadership with hands-on analytical work when needed.
Experience working with modern analytics platforms and data warehouses, including Snowflake, dbt, and product analytics tools.
Experience in B2B SaaS, PLG, or subscription-based businesses preferred.
Based in the Americas, remote-friendly.
You'll have real ownership - of a team, of a data function, and of a company that's actively building toward an AI-native analytics future. This isn't a reporting shop. You'll have a seat at the table with senior stakeholders and the latitude to shape how data drives decisions at http://Customer.io Customer.io.
We believe in transparency. Starting salary for this role is
depending on experience and subject to market rate adjustment.
Zone 1: $204,000 - $240,000
Zone 2: $187,000 - $220,000
Zone 3: $170,000 - $200,000
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
. We also offer
, stipends for remote work and wellness, a professional development budget, and more.
https://customer.io/careers See full benefits here →
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video call with Recruiter
45-minute video call with Hiring Manager
Three 30-minute video calls with team members
Take-Home Assignment + Review call with the full panel
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
http://Customer.io Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official http://Customer.io Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact mailto:[email protected] [email protected].
Check out our https://customer.io/careers/ careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave, unlimited PTO**, stipends for remote work and wellness, a professional development budget, and more.
How to apply for Senior Manager, Data Science & Analytics at Customer.io?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $170,000 - $200,000 per annum.
What experience is required?
7+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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