Senior INFC SME

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything, this is your chance to make history.

INFC SME will help support our FC expansion. The responsibilities of role include

• Work on development of new fulfillment models

  · Triage Sev 3-5 tickets and select priority tickets to allow FCSW to make the best use of their resources

  ·          Participate in FCSW SME calls, advocating for the  sites    and  driving best practice sharing in each functional area.  Identify     training gaps that require Learning support
  

  · Improve end-user documentation to reduce associate and Manager learning curve

  · Serve as the interface with the FCs to drive execution of software changes

  · Serve as the interface with FCSW to provide input on software design to support lean processes and standard work

  ·         Serve as gatekeeper for documenting software   enhancements    and feature requests submitted by the sites; prioritize   when resources    become available
  

  · Assist FCs with understanding best use of software features

  Support tools deprecation & site communication

  The ideal candidate will demonstrate bias for action, have strong customer empathy, will think big, and embody a unique mix of artist and scientist. This candidate will have experience diving deep to gain customer insights, launching successful new products, and developing strong relationships with global internal stakeholders. The candidate will possess attention to detail, excellent communication skills, the ability to drive consensus across multiple stakeholders and be a great team player. The ability to work independently and deal with an ambiguous environment is a must.