Scan your resume against ATS criteria for this Senior Engineering Manager, Servicing role at Upstart.
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
Upstart’s Get Back On Track (GBOT) team helps borrowers who fall behind on repayment with responsibility and empathy. Our mission is to support Upstart’s growth by helping borrowers return to current status through personalized, effective experiences powered by ML and AI, while building dependable tools that simplify the complexities of debt management for everyone involved.
When borrowers are back on track, all stakeholders benefit. Lenders and investors see stronger performance and greater confidence in Upstart’s ecosystem. Borrowers who meet their obligations can maintain or rebuild their credit, improving long-term access to credit. Most importantly when repayment operates efficiently, Upstart can approve more borrowers at better rates, driving business growth and broader societal impact.
As the Senior Engineering Manager for GBOT, you will lead a team of 10+ engineers, partnering closely with Product, Risk, Operations, and Machine Learning to translate business needs into resilient, scalable technical solutions. This role reports to the Sr Director of Engineering and is focused on driving architectural clarity and building systems that balance speed, reliability, and compliance.
Lead, coach, and develop a high-performing engineering team focused on providing high quality solutions and incrementally increase .
Foster a collaborative and inclusive team culture that promotes innovation, continuous learning, and excellence.
Oversee the design, development, and implementation of cross functional projects which drive business outcomes.
Ensure the reliability, performance, and scalability of customer facing products, leveraging best practices in software engineering.
Collaborate with architecture and infrastructure teams to ensure alignment with broader engineering goals.
Partner with product manager, product designer, engineering leaders across Upstart, legal, operations, analytics, and compliance teams to gather requirements and ensure solutions meet business needs and regulatory standards.
Communicate effectively with stakeholders to keep them informed of project status, risks, and opportunities.
Manage project timelines and resources to deliver high-quality product solutions on time.
Implement frameworks to ensure efficient project execution and continuous delivery.
Bachelor’s degree in Computer Science, Engineering, or a related field (or its equivalent) and +10 years of experience, including 5 years of direct people management experience.
Proven success leading and scaling high-performing engineering teams (e.g., growing headcount, improving delivery metrics, or managing multiple squads)
Experienced in workflow automation, data integrations, and event-driven architectures that power operational efficiency.
Demonstrated ability to partner closely with Product, and ML teams to deploy models at scale and build scalable production ready systems
Exceptional communication skills with the ability to influence technical and non-technical audiences
Strong analytical, organizational, and strategic thinking skills with a bias for action
Experience building products in fintech, credit servicing, or customer support environments
Background in lending, recoveries, or collections systems with complex policy and compliance requirements.
Experience developing senior engineers, tech leads, or emerging engineering leaders
Demonstrated ability to balance speed, quality, reliability, and compliance in high-stakes technical environments
Experience managing critical production issues in regulated environments where customer impact and compliance intersect.
This role is available in the following locations: Remote
The team operates on the East/West coast time zones.
As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular. The in-person sessions’ cadence varies depending on the team and role; most teams meet or twice per quarter for 2-4 consecutive days at a time.`
#LI-REMOTE
At Upstart, your base pay is part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Base Salary Range$195,300—$270,400 USD
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service (US)
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from of our offices in the Bay Area, Austin, Columbus, and New York City
For roles based in Canada, please note that we are not currently able to hire in Quebec.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy https://www.upstart.com/candidate_privacy_policy
medical, dental, vision, and 401k).
How to apply for Senior Engineering Manager, Servicing at Upstart?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $195,300 per annum.
What experience is required?
10+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Senior Engineering Manager, Servicing
Upstart · United States | Remote
