Scan your resume against ATS criteria for this Senior Engineering Manager, AI Agents role at Five9.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Join us in bringing joy to customer experience. Five9 is a leading provider of AI-enabled cloud contact center software. We are a publicly traded US company, generating over a billion US dollars a year in revenues. In our last earnings call, we reported that AI is now 11% of our enterprise subscription revenues, making us of the largest vendors of enterprise AI for customer experience.
If AI is the hot technology right now, and AI Agents are the hottest area of that technology, and Customer Experience (CX) is the most important application of AI Agents, Five9 is sitting at the pinnacle of the most innovative area of technology we’ve seen in twenty years.
Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. We are doing so by reimagining the contact center software stack using AI Agents. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too, and help supervisors and managers get the most out of their mix of human and AI labor. Our AI Agents will analyze troves of conversations, extracting insights and data that provide actionable guidance on how brands can reduce costs while improving CX. We believe in the power of AI and humans combined.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic self.
This role sits within our AI Product Engineering team. This team is the fastest growing organization with Five9. It is responsible for the software development, operations ultimately success for our suite of AI products. These include our self-service solutions (voice bots, chat bots, and AI Agents), our agent assistance applications, and our analytics tools. The team is geographically dispersed around the world, with centers of excellence in US (distributed, though many in the San Francisco east bay area), Melbourne Australia, Porto, Portugal, and Chennai and Bengaluru in India.
The team doesn’t build frontier models. Rather, it integrates such models – using the latest and greatest from vendors like OpenAI and Google - to provide end-to-end solutions focused on customer experience.
The Senior Engineering Manager, AI Agents will lead the development and delivery of Five9’s AI Agent software platform, which provides customers with fully autonomous self-service agents for customer support, sales, and services use cases in the contact center. This is of the hottest areas of application for AI Agent technology!
This role is responsible for building and managing a high-performing engineering team that develops scalable, reliable, and production-grade AI-powered systems used in real-time customer conversations.
You will be responsible for hiring and developing engineers, improving engineering processes, and enabling strong execution across the software development lifecycle. While this is a management role rather than an individual contributor position, the ideal candidate will bring strong technical credibility with engineers and guide architecture discussions, technical decisions, and engineering best practices.
You will collaborate closely with Product, SRE, Support, and other engineering teams to deliver an enterprise-grade platform while fostering a culture of operational excellence, ownership, and customer empathy.
You will make use of AI coding assistants, specifically Claude Code, to produce code as well as work with the team using these tools.
and JVM-based frameworks
, design patterns, clean code, refactoring, and code quality best practices.
with high reliability and low latency.
, prompt orchestration, function calling, and multi-agent reasoning workflows.
, including integrating LLM providers, embeddings, vector databases, RAG pipelines, and structured output validation.
, and ML-specific observability.
for complex platforms, from requirements → design → implementation → deployment.
, and communicating trade-offs clearly.
, and distributed consensus patterns.
.
,
.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here:
vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. We are doing so by reimagining the contact center software stack using AI Agents. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too, and help supervisors and managers get the most out of their m
How to apply for Senior Engineering Manager, AI Agents at Five9?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
1+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
Explore related active roles in management
Senior Engineering Manager, AI Agents
Five9 · Bengaluru
