Scan your resume against ATS criteria for this Senior DevOps Engineer – Infra Services role at Five9.
_
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking a highly experienced
with strong operational expertise in enterprise DNS platforms to implement and support our current and future
in private cloud. You will be directly responsible for ensuring the scalability, resilience, automation, and performance optimization of our DNS & Kubernetes environment by leveraging
This is a deeply technical role requiring expert-level understanding of DNS, Kubernetes and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.
Key Responsibilities
that stretches private & public cloud across multiple regions.
.
Implement and support multi-tenant Kubernetes clusters leveraging BareMetal servers and Software defined storage protocols.
Implement Infrastructure as code leveraging
and Bash for automated provisioning of DNS services.
Implementcontinuous delivery pipelines for Infrastructure updates, including patch management, service upgrade testing, and rollback procedures.
Develop automated monitoring, alerting, and healing mechanisms using GitOps principles and observability stacks (e.g., Prometheus, Loki, Grafana).
Harden services for high availability, disaster recovery, and scale-out operations.
Perform deep-dive troubleshooting and performance analysis of Infrastructure services across hypervisors, backend storage protocols and networking layers.
Be involved in Change management and Global team collaboration
Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues.
Minimum Qualifications
on Linux Operating Systems.
Expert knowledge in managing Kubernetes and Ubuntu Linux systems.
Proven experience automating infrastructure processes and deployments using
, with demonstrated ability to drive and scale a culture of automation.
systems engineering background with advanced scripting inPython, Bash, or
Familiar with various Infrastructure technology stacks like Hypervisor Technologies (KVM, Vsphere,), storage protocols (SDS) (iSCSI, NFS, CEPH), L2/L3 Networking
Strong experience supporting mission critical 24x7 customer facing production environments.
Ability to write technical documentation and contribute to community wikis or knowledge bases.
Preferred Qualifications
Good understanding of overall Enterprise Common Infrastructure service implementations with a focus on DNS & Kubernetes.
Understanding of security best practices for system patching and security compliance (e.g., CIS, NIST).
Background in telco, edge cloud, or large enterprise infrastructure environments.
Experience building and maintainingautomated test environments for system upgrades and DNS migrations.
Bachelor’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.
What You’ll Get
A collaborative team that’s deeply invested in infrastructure excellence.
Complex technical challenges that require creative, scalable solutions.
The opportunity to shape a next-generation private cloud platform-built reliability.
Access to the latest tools, frameworks, and upstream project developments
Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.
Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below. $90,700—$252,200 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal https://www.five9.com/pt-pt/legal
visioning of DNS services.
How to apply for Senior DevOps Engineer – Infra Services at Five9?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $90,700 per annum.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
Senior DevOps Engineer – Infra Services
Five9 · United States (Remote)
