Scan your resume against ATS criteria for this Senior Customer Success Engineer role at Britive.
Identity has become a critical to an organizations security posture. This is true across their entire digital landscape include cloud, traditional on prem and emerging technologies like agentic ai. Britive is at the forefront of a modern approach to delivering identity security with the modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across infrastructure, platforms & SaaS.
Our patent-pending technology is deployed at companies of all sizes around the world, including Fortune 500 companies. We have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs.##
Britive is the leader in Cloud-Native Privileged Access Management (CPAM), delivering the industry’s first dynamic, agentless platform purpose-built to eliminate standing privileges and enforce Just-in-Time (JIT) ephemeral access across multi-cloud, SaaS, and hybrid environments. Our API-first platform unifies security policy enforcement across human, agentic AI, and non-human/machine identities—integrating natively with leading identity providers (Okta, Microsoft Entra ID, Ping Identity), cloud platforms (AWS, Azure, GCP), and DevOps pipelines (Terraform, Kubernetes, GitHub Actions). Trusted by Fortune 500 organizations, Britive enables Zero Standing Privileges (ZSP) by design, securing access without slowing down engineering teams.
You are a hands-on technical practitioner who is equally at home configuring an IAM policy and running a customer steering call. You have deployed enterprise software into real customer environments and know that a successful go-live is as much about stakeholder alignment and project discipline as it is about the technology
You want the breadth of a role that spans implementation and long-term technical account ownership, and you thrive in a fast-paced, high-growth startup where you can shape how the function operates.
As a Senior Customer Success Engineer, you own the technical relationship with your accounts from kickoff through maturity. You lead the initial deployment of the Britive platform, then stay engaged as the customer’s trusted technical advisor—driving adoption, expanding use cases, and making sure Britive delivers measurable value. You work in lockstep with the Customer Success Managers on your accounts: they own the commercial relationship, you own the technical.
— lead technical for every new customer from kickoff through go-live, including environment discovery, architecture and design sessions, tenant configuration, integration, testing, and production cutover.
across cloud platforms (AWS, Azure, GCP), identity providers (Okta, Microsoft Entra ID, Ping Identity), and customer DevOps toolchains.
— map a customer’s least-privilege, JIT, and Zero Standing Privileges objectives to Britive profiles, policies, and access workflows.
— build and maintain deployment plans, milestones, risks, and status in Monday.com so CSMs, Sales, and leadership always have an accurate view of where each engagement stands.
— hold customers and internal teams accountable to the deployment timeline, escalating blockers early and proposing paths around them.
for an assigned book of accounts after go-live — the customer’s primary point of contact for architecture, roadmap, and technical health.
on joint account plans, adoption goals, renewal risk, and expansion opportunities; bring the technical narrative to QBRs and executive reviews.
— proactively identify unused capabilities, underutilized integrations, and new workloads where Britive can extend coverage, and brief your accounts on new platform capabilities relevant to their environment as they ship.
— develop use cases around upsell opportunities and hand the commercial conversation to the account CSM.
for your accounts, coordinating with Support and Engineering through resolution and keeping the customer informed throughout.
— configuration drift, upgrade readiness, integration failures, and usage patterns — and act on what you find before the customer has to raise it.
— admin enablement sessions, workshops, and best-practice reviews that make customer teams self-sufficient.
— knowledge base articles, how-to videos, deployment runbooks, and product best-practice guides for both internal and customer audiences.
— train partner technical teams on Britive deployment methodology, certify them on standard implementation patterns, and act as the escalation point for partner-led deployments.
on the Britive platform and complementary technologies.
— capture customer requirements, gaps, and friction points from live deployments and turn them into well-structured, well-evidenced input.
, including the business case, affected accounts, revenue and renewal impact, and proposed approach; follow them through to a decision and close the loop with the customer.
, reproduce them reliably, and give Engineering the detail needed to act.
Minimum 5 years in a customer-facing technical post-sales role — Customer Success Engineer, Implementation/Deployment Engineer, Technical Account Manager, Solutions Architect, or Professional Services Consultant — at a B2B software company.
Demonstrated experience personally owning enterprise software deployments in customer environments: scoping, configuration, integration, go-live, and handoff.
Hands-on Identity & Access Management (IAM) and Privileged Access Management (PAM) experience, including working knowledge of the IAM services of at least major cloud platform — AWS (IAM, STS, Identity Center), Microsoft Azure (Entra ID, RBAC), or Google Cloud (IAM, Workload Identity).
Experience configuring PAM products for both cloud and on-prem environments.
Experience working with at least enterprise identity provider: Microsoft Entra ID, Okta, or Ping Identity.
Practical scripting and API skills — Python and/or Bash/PowerShell, plus fluency with REST APIs, JSON, and CLI tooling to automate configuration and troubleshoot in customer environments.
Working SQL proficiency for investigating usage, configuration, and audit data.
Strong technical triage and troubleshooting discipline — able to reproduce an issue, isolate the layer it lives in, and drive it to root cause.
Excellent client-facing communication skills, with the ability to hold the room with both a DevOps engineer and a CISO.
Proven ability to manage multiple concurrent customer engagements and competing priorities without losing the thread on any of them.
Comfort with ambiguity and a startup pace; resourceful, self-directed, and a fast self-learner.
Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
Infrastructure-as-Code and CI/CD tooling — Terraform, Kubernetes, GitHub Actions, GitLab CI, or similar — especially deploying through customer pipelines.
Secrets management solutions (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault).
Project management and helpdesk tooling — Monday.com, Jira/Confluence, Zendesk, ServiceNow.
SIEM and observability platforms such as Splunk or Datadog.
Zero Trust principles and compliance frameworks including SOC 2, PCI-DSS, HIPAA, ISO 27001, GDPR, or SOX.
Experience enabling or working alongside channel and implementation partners.
Relevant certifications (AWS/Azure/GCP, Okta, CISSP, Security+).
Prior experience at an early- or growth-stage technology company.
The estimated base salary for this role is $125,000 - $175,000 annually. Individual compensation packages are based on various factors unique to each candidate, including experience, expertise, location, and other factors.
Competitive compensation and meaningful equity
Medical, dental, and vision insurance
Paid parental leave benefits
401k (U.S.)
Flexible + Unlimited PTO (U.S.)
Career development opportunities and paths
Home office and connectivity stipends
Team socials + Offsites
Benefits:**
How to apply for Senior Customer Success Engineer at Britive?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $125,000 - $175,000 per annum.
What experience is required?
5+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Senior Customer Success Engineer
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