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The Senior Customer Specialist (Senior COS) is an autonomous, experienced consultant responsible for the successful, accelerated implementation of HubSpot solutions for complex, multi-stakeholder customers across diverse industries. Building upon the foundational work of the Professional COS, this role requires translating high-level business goals into measurable objectives, designing scalable, multi-Hub solutions, and independently managing complex timelines to ensure rapid time-to-value (TTV) and sustained product adoption. The Senior COS acts as a subject-matter expert on specific HubSpot Hubs and inbound best practices.
Independently manage a portfolio of complex implementations with competing priorities, re-planning as needed to ensure successful and timely delivery.
Connect delivery activities to tangible business impact (e.g., TTV reduction, adoption KPIs, ROI proxies).
Oversee product setup, training, and initial campaign execution for customers, focusing on accelerating time-to-value.
Own smooth handoff to post-onboarding success teams with clear outcomes and documented risks.
Design scalable, multi-Hub solutions aligned to complex business processes and data models.
Advise customers on technical elements, including integrations and APIs , and integrate apps/tools within the HubSpot ecosystem, managing permissions and governance.
Serve as a go-to resource on specific Hub expertise, troubleshooting and optimizing configurations to improve target outcomes (e.g., activation).
Guide customers through product configurations, solution integrations, and reporting to promote user adoption and expansion into new features and functionality.
Adapt and lead discovery sessions for complex or multi-stakeholder contexts, including regional or language nuances, to define the implementation roadmap.
Facilitate cross-functional collaboration with Sales, Success, Implementation, and Product teams to ensure a seamless customer experience.
Tailor messaging for executive, technical, and regional audiences; resolve conflicts constructively and manage escalations to resolution.
Identify process gaps within customer; propose and pilot improvements with measurable gains.
Proactively utilize AI solutions and other internal resources to address customer issues and grow individual knowledge independently.
Translate customer goals into measurable/consulting objectives tied to activation or adoption KPIs.
Provide consultative value positioning with existing customers, leading to net-new sales opportunities for Services and Product.
3–5 years of experience consulting customers through SaaS implementations and/or platform adoption.
Proven ability to manage multiple complex implementations or service engagements simultaneously.
Experience advising on both technical solutions (integrations, APIs) and strategic growth considerations.
Strong communication and presentation skills, with the ability to tailor messaging for technical and executive audiences.
Comfort using AI-powered tools to improve efficiency, insight, or delivery quality.
Experience supporting enterprise or multi-regional customers.
Familiarity with data modelling, reporting frameworks, or CRM governance at scale.
Experience identifying or supporting expansion opportunities for additional products or services.
Experience consulting on HubSpot / CRMs
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
https://drive.google.com/file/d/1C1TGMkG5mos30bkgmNIap_sSzr-lCOWF/view?usp=sharing This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s https://www.hubspot.com/careers-blog/compensation-philosophy compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the https://www.hubspot.com/careers/benefits benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:$82,800—$124,200 USD
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a companyhttps://www.hubspot.com/careers/hybrid-work where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world
If you need accommodations or assistance due to a disability, please reach out to us https://form.asana.com/?k=Xr9-j19kRaY5T5NjIeyx4Q&d=8587152060687 using this form.
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HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found https://www.hubspot.com/careers/hiring-ai here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's https://legal.hubspot.com/recruiting-privacy-notice Recruiting Privacy Notice for details on data processing and your rights.
How to apply for Senior Customer Onboarding Specialist at hubspotjobs?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $82,800 per annum.
What experience is required?
5+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Senior Customer Onboarding Specialist
hubspotjobs · Remote - USA
