Senior Consultant

Nexthink Architect & Strategy Consultant (Digital Employee Experience (DEX))

We are seeking a

DEX Lead and Nexthink Architect & Strategy Consultant

with a strong blend of technical expertise, advisory skills, and executive-level experience. This role requires deep knowledge of the Nexthink platform to drive Digital Employee Experience (DEX) strategy, lead governance discussions, and articulate value propositions to stakeholders.

 

Join us to do the best work of your career and make a profound social impact as a

DEX Lead and Nexthink Architect & Strategy Consultant

 on our

Consulting

Team

in

Bangalore

.

What you’ll achieve

The consultant is an integral part of the services organization and a customer-facing representative, responsible for ensuring that Nexthink products are implemented within a customer's organization in such a way as to meet or exceed customer expectations of the solution's technical capabilities.

• You will:

Strategy & Advisory

• Drive and facilitate overall

DEX Strategy

, providing thought leadership on governance and value proposition conversations with customer stakeholders. 

Serve as a

client-facing lead

for executive readouts across multiple programs or engagements. 

Create

Success Plans, Roadmaps, and Value Realization documents

to help customers achieve business objectives.

• Position IT leaders at the forefront of strategic decision-making by offering comprehensive insights into the Digital Employee Experience (DEX), empowering IT executives to shape the future of the digital workplace and aligning DEX enhancements with overarching business goals to drive productivity.

Serve as a pivotal resource for

long-term, proactive strategy development

in optimizing the digital landscape.

 

• Use Case Definition & DEX Optimization: Identify potential use cases to improve

user experience, stability, and performance scores

in the Nexthink DEX tool.. Build

intake processes

to gather requirements from stakeholders and participate in

problem hunting sessions

to identify opportunities in the environment. Using technical expertise and experience of IT Operations, design and author

Nexthink Content Solutions

which provide Digital Experience Monitoring across any given area of technology. Investigate and research how new areas of IT — such as cloud services, endpoint management, or thin client technologies — can be described and monitored from an

employee-centric Digital Experience perspective

.. Achieve

DEX maturity

by incorporating Nexthink processes and technology into the organization and aligning IT services with business strategic plans.

 

• End-to-End Endpoint Installation & Platform Deployment: Install an

endpoint agent on all devices

connected to the Nexthink platform, choosing the endpoint agent and deployment path that matches the customer's environment. Manage all installation scenarios including

initial setup, managed non-virtual infrastructure, managed virtual infrastructure, and managed hybrid infrastructure

(deploying Nexthink Collector on endpoint devices and VMs where applicable).Manage the

Nexthink Collector

— a lightweight agent that gathers hardware, software, and activity data from devices; captures and reports network connections, program executions, installations, and other activities; and enables employee engagement through feedback retrieval and remote device actions. Manage the

Nexthink Experience and Nexthink Infinity platform

, with knowledge of migration to Nexthink Infinity, and ensure that Collector versions are kept up to date in the environment.

 

• Platform Administration & Technical Delivery: Maintain sufficient technical capability and current best practice knowledge to

implement and operate all of Nexthink's products

at an advanced level of competency. Install and configure Nexthink in line with the agreed solution design; implement all technical aspects of service delivery to the required standard of quality. Configure and manage Nexthink components:

Collector, Engine, Portal, Remote Actions, and Campaigns

. Integrate Nexthink with

ITSM platforms

(e.g., ServiceNow) and

directory services

(e.g., Active Directory). Demonstrate strong proficiency with

Nexthink Query Language (NQL)

, investigations, dashboards, and reporting. Analyze telemetry, summarize findings, and translate insights into

prioritized recommendations

. Produce

executive-level documentation

, including implementation decisions, runbooks, and results reporting. Collaborate with global teams to

support and mentor

them as they develop Nexthink skills.  

• Automation & Integration: Automate tasks, drive adoption, and integrate Nexthink with the

IT ecosystem

to maximize the impact of the digital employee experience strategy. Demonstrate proficiency in

PowerShell, Bash, JSON, and JavaScript

for building and maintaining Nexthink Remote Actions. Drive and implement

automation initiatives

within the customer's environment.

 

• Stakeholder Engagement & Training: Educate and empower Nexthink customers to take

full advantage of the solution

so it is fully adopted.. Understand customer requirements to advise and implement a relevant Nexthink solution in line with

industry best practices

. Advise Customer & Partner leadership on leveraging Nexthink insights for

endpoint modernization and service optimization

. Train and coach teams on

Nexthink investigations and visualizations

.Work collaboratively with internal teams (sales, pre-sales, support, product management) and

Nexthink partners

.  

Take the first step towards your dream career.

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

8+ years of experience

in a software consulting role with good troubleshooting skills and technical knowledge of IT Operations and ITIL.

• Exposure to

Digital Transformation projects

, preferably end-user related.

• Excellent knowledge of

Microsoft Windows clients and applications

(macOS is a plus).

• Proven experience in a

consulting or advisory role

with strong business acumen and executive-level, client-facing skills. 

Hands-on experience with

Nexthink Infinity and/or V6

platform administration and delivery.

• Familiarity with large-scale enterprise

End-User Compute (EUC)/VDI environments

and service desk enablement. 

Experience supporting

persona-driven analysis and workshops

using Nexthink findings. 

Experience deploying and managing

Nexthink Collectors

and handling integrations with ServiceNow. 

Knowledge of how to create

synergy across DEX and various EUC offerings

.

 

 

 

Candidates

must hold or be actively pursuing

the following certifications from the official https://learn.nexthink.com/pages/certification

Nexthink Learn

platform

 

Certified Nexthink Associate, Certified Nexthink Professional in Content Management, Certified Nexthink Professional in Application Experience Management, Certified Nexthink Administrator, Certified Nexthink Professional in IT Support, Certified Nexthink Professional in DEX Management, Certified NQL Practitioner, Certified Nexthink Practitioner in DEX Automation _(Required), _  

Desirable Requirements

•  Knowledge or exposure to

alternative DEX platforms

such as Lakeside SysTrack, Riverbed Aternity, or Ivanti. 

High proficiency in scripting (

PowerShell, Python

) for automation.. 

Familiarity with

Windows/macOS environments

and EUC technologies. 

Solid understanding of

ServiceNow and IT Service Management (ITSM)

principles for integrating proactive insights into workflows.

• Strong expertise in Nexthink platform administration for end-user analytics and automation, including

Workflow design, Remote Action (RA) scripting, and Campaigns

.. 

Advanced

PowerShell automation

for enterprise environments. 

Desired experience with

Cloud deployments

(e.g., Architecture, Security/SSO, APIs). 

Ability to quickly

learn new technologies

in an unsupervised environment.

 

 

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 10-Jul-26

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy https://jobs.dell.com/equal-employment-opportunity-policy-statement here.