- Consumer MI & Field Data Management: Management and validation of consumer master information (MI) and field-level data in WFM, ensuring accuracy, completeness, and consistency of consumer, meter, service connection, and work-order-related information.
- Location Tracking & Correction: Monitoring and validation of consumer/meter geographical locations, identification of incorrect or missing location coordinates, and coordination with field teams for correction and updating of location data to ensure accurate field activity assignment and tracking.
- Material Allocation & L2 Approvals: Monitoring material requirements against field work orders, facilitating material allocation to field teams, validating material consumption/utilization, and coordinating
L2 approval
for transactions requiring higher-level authorization.
- WFM Transaction Monitoring: Regular monitoring of end-to-end WFM transactions, including work-order generation, assignment, acceptance, execution, material transactions, completion, closure, and status updates. Identification of stuck, failed, pending, or incorrectly processed transactions.
- Issue Identification & Resolution: First-level analysis and resolution of WFM application and transaction-related issues, including data mismatches, workflow failures, incorrect status updates, transaction exceptions, and integration-related issues. Escalation to application/technical teams wherever required.
- Field Team Coordination: Continuous coordination with field execution teams, O&M teams, supervisors, and concerned utility officials to ensure timely execution and closure of assigned activities, resolution of field-level data issues, and proper updating of WFM transactions.
- Work Order & Activity Monitoring: Tracking the status of assigned work orders and field activities to identify pending, aging, rejected, or incomplete transactions and ensuring timely follow-up for closure within defined timelines.
- WFM–Utility System Coordination: Supporting validation of data flow and transactions between WFM and integrated utility systems, including identification of interface/data synchronization issues and coordination with relevant technical teams for resolution.
- MIS & Exception Reporting: Preparation of periodic WFM operational reports covering work-order status, pending transactions, material allocation, location issues, transaction exceptions, field performance, and other management/utility requirements.
- Operational Support & Process Compliance: Providing day-to-day functional support to WFM users, ensuring adherence to defined workflows and processes, supporting new requirements/enhancements, and coordinating during testing, deployment, and stabilization activities.
Overall Responsibility
Ensure smooth and uninterrupted WFM operations by maintaining accurate consumer and field data, monitoring end-to-end transactions, supporting material and approval workflows, coordinating with field teams, and ensuring timely resolution and closure of operational issues.
