Scan your resume against ATS criteria for this Senior Associate - Program Management, Student Success role at IIDE.
Department: Program Management / Student Success
Work Timings: As per business requirements
Working Days: Monday – Saturday
Work Mode: Work from Office
Location: Mumbai
IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.
Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.
As the
, you will play a pivotal role in overseeing the successful delivery of IIDE’s flagship
. This role involves managing end-to-end program operations, ensuring exceptional student experiences, driving student engagement and satisfaction, and maintaining operational excellence. You will lead a dynamic team, collaborate with cross-functional stakeholders, and contribute towards high retention, placement success, and overall program effectiveness.
○ Supervise the seamless delivery of the
, ensuring all milestones from to graduation are achieved with excellence.
○ Own the end-to-end student lifecycle, focusing on student engagement, retention, and satisfaction.
○ Monitor and improve
and
, driving initiatives to maintain high benchmarks.
○ Manage and resolve student and trainer escalations effectively, ensuring timely issue resolution.
○ Delegate and monitor daily team tasks, ensuring alignment with organizational goals and program standards.
○ Mentor and work alongside a team of
, fostering collaboration, accountability, and operational excellence.
○ Collaborate with academic teams to schedule trainers and efficiently manage faculty resources while adhering to budget requirements.
○ Plan and oversee key program events, including
.
○ Maintain an optimal balance between internal and external faculty while ensuring quality delivery and cost efficiency.
○ Define, streamline, and optimize workflows for effective program delivery and student outcomes.
○ Utilize tools and systems, including
, to manage student queries and operational processes efficiently.
○ Monitor key metrics such as
.
○ Generate actionable insights and implement strategies to improve student success and overall program effectiveness.
○ Reach out to industry professionals through platforms such as LinkedIn to arrange guest sessions and enrich the student learning experience.
○ Provide continuous support to trainers by addressing course delivery-related queries.
○ Support students in
.
○ Guide students toward achieving career aspirations by identifying their strengths and interests.
○ Work closely with admissions, placements, academic leadership, and other cross-functional teams to optimize program outcomes.
○ Partner with placement teams to drive high placement rates and positive student career outcomes.
○ Take on additional responsibilities within the broad scope of program management as directed by senior management.
○ Ensure smooth coordination across stakeholders to maintain high standards of student success and operational excellence.
○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
○
in a student-facing role, preferably in
.
○ Proven experience in leading and managing teams of
, with demonstrated success in achieving collective goals.
○ Strong analytical and problem-solving skills with a proven ability to drive innovative solutions.
○ Exceptional communication and stakeholder management abilities.
○ Ability to thrive in high-pressure environments while maintaining a positive and energetic attitude.
○ Proficiency in using
and operational tools for effective query and process management.
○ Experience in
and implementing strategies to improve operational efficiency.
○ Certifications or training in
.
○ Additional skills or experience that enhance
.
Work with of India’s fastest-growing digital education brands.
Play a key leadership role in shaping exceptional student experiences for flagship PG programs.
Gain exposure to end-to-end program management, student success, and stakeholder collaboration.
Collaborative and high-growth work environment with opportunities for learning and career advancement.
You’re someone who:
.
Thrives in fast-paced, high-growth environments and enjoys solving complex operational challenges.
Can effectively lead teams while maintaining a collaborative and accountable culture.
Uses data and insights to drive decision-making and continuous improvement.
Enjoys working cross-functionally to create meaningful student and business outcomes.
Compensation: As per company standards
Experience: Minimum
How to apply for Senior Associate - Program Management, Student Success at IIDE?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
6+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Senior Associate - Program Management, Student Success
IIDE · Mumbai
