Senior Analyst - Knowledge Services

Job Description:

• We are hiring across levels for professionals who combine deep financial services domain knowledge with the ability to identify assess and drive AI opportunities across emerging and established technologies
• You will work at the intersection of business and technology spotting where automation adds value shaping the solution and staying hands on as a Business Analyst through implementation

Key Responsibilities:

• Assess processes across merchant operations to identify automation opportunities using Agentic AI Gen AI RPA and Document AI
• Build business cases size impact and prioritize opportunities based on value and feasibility
• Act as the Business Analyst through the delivery lifecycle requirements process design user stories testing support and stakeholder alignment
• Operate within unstructured evolving programs where you help define the path rather than follow one
• Experiment with new age technologies and translate emerging capabilities into practical measurable outcomes

Technical Requirements:

• Functional expertise in one or more merchant operations areas Onboarding AML fraud financial crime credit disputes chargebacks or merchant settlement
• A working understanding of automation technologies Agentic AI Gen AI RPA Doc AI and how to apply them to real operational problems
• Strong Business Analyst skills across the full implementation lifecycle
• Exceptional English and business communication written and verbal is non negotiable
• Comfort with ambiguity and a genuine appetite to experiment and learn

Preferred Skills:

Analytics->Agile->Scrum->Cloud Services ( Azure + AWS+ IBM+ Oracle + snowflake + GCP)->Big Data->API - Integration