Senior Administrator - English, Arabic, Microsoft Windows
Others, Andhra Pradesh
Job Summary
About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. Key Responsibilities
- Handle inbound voice calls and provide professional technical support to global users.
- Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o & o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra)
- Log, track, and follow up on incidents until resolution.
- Ensure excellent customer experience on every call. Required Experience & Skills Mandatory:
- Minimum 1 year experience in an International Voice Process (USA or UK)
- Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory):
- IT Service Desk knowledge
- MS Office & Office 365 troubleshooting
- VPN Support
- Basic Networking concepts
- Desktop/system troubleshooting
- Browser & software issue resolution
- Antivirus & printer troubleshooting
- Familiarity with,
- Knowledge of MFA & VDI environments
- Ability to handle technical questionnaire during evaluation Work Requirements
- Willingness to work 5 days a week from office
- No Work-from-Home option
- Comfortable working in US (Night) Shift
- Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
Key Responsibilities
About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. Key Responsibilities
- Handle inbound voice calls and provide professional technical support to global users.
- Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o & o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra)
- Log, track, and follow up on incidents until resolution.
- Ensure excellent customer experience on every call. Required Experience & Skills Mandatory:
- Minimum 1 year experience in an International Voice Process (USA or UK)
- Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory):
- IT Service Desk knowledge
- MS Office & Office 365 troubleshooting
- VPN Support
- Basic Networking concepts
- Desktop/system troubleshooting
- Browser & software issue resolution
- Antivirus & printer troubleshooting
- Familiarity with,
- Knowledge of MFA & VDI environments
- Ability to handle technical questionnaire during evaluation Work Requirements
- Willingness to work 5 days a week from office
- No Work-from-Home option
- Comfortable working in US (Night) Shift
- Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
Skill Requirements
About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. Key Responsibilities
- Handle inbound voice calls and provide professional technical support to global users.
- Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o & o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra)
- Log, track, and follow up on incidents until resolution.
- Ensure excellent customer experience on every call. Required Experience & Skills Mandatory:
- Minimum 1 year experience in an International Voice Process (USA or UK)
- Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory):
- IT Service Desk knowledge
- MS Office & Office 365 troubleshooting
- VPN Support
- Basic Networking concepts
- Desktop/system troubleshooting
- Browser & software issue resolution
- Antivirus & printer troubleshooting
- Familiarity with,
- Knowledge of MFA & VDI environments
- Ability to handle technical questionnaire during evaluation Work Requirements
- Willingness to work 5 days a week from office
- No Work-from-Home option
- Comfortable working in US (Night) Shift
- Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
Other Requirements
About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. Key Responsibilities
- Handle inbound voice calls and provide professional technical support to global users.
- Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o & o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra)
- Log, track, and follow up on incidents until resolution.
- Ensure excellent customer experience on every call. Required Experience & Skills Mandatory:
- Minimum 1 year experience in an International Voice Process (USA or UK)
- Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory):
- IT Service Desk knowledge
- MS Office & Office 365 troubleshooting
- VPN Support
- Basic Networking concepts
- Desktop/system troubleshooting
- Browser & software issue resolution
- Antivirus & printer troubleshooting
- Familiarity with,
- Knowledge of MFA & VDI environments
- Ability to handle technical questionnaire during evaluation Work Requirements
- Willingness to work 5 days a week from office
- No Work-from-Home option
- Comfortable working in US (Night) Shift
- Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
