Scan your resume against ATS criteria for this SDE2 - Customer Experience (L2) role at Zinier.
Zinier is on a mission to empower frontline workers — and the people supporting them — to achieve greater things for themselves and the world around them. With 80% of the global workforce being deskless, Zinier's no-code customisation platform drives Technology Equity, improving the lives and productivity of workers who keep the world up and running.
We are a global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India. Our investors include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
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At Zinier, our Support Engineers leverage a strong foundation in JavaScript development, API integrations, and MySQL or any SQL based DBMS. Expertise in React would be an added bonus. We are seeking a Senior Software Development Engineer to bring advanced technical depth and independent ownership to our Customer Experience function.
In this role, you will handle complex technical escalations, mentor junior engineers, and act as a strategic liaison between Support, Product, and Engineering. This opportunity is ideal for senior developers who excel in high-impact environments, navigate ambiguity with confidence, and want to shape our customer experience standards—with clear career progression pathways into senior technical or customer-centric roles, such as Senior Software Development Engineer, Solution Developer, Solution Architect and Delivery. For those who are interested in Customer Success, that could be a career path as well. Identify gaps in knowledge-base articles and contribute new documentation to reduce repeat queries. Ideate and implement AI solutions that would help customer experience or improve the product itself.
This role will be mapped to customers’ locations across the world and hence would primarily be working in US and EMEA working hours which would be compensated accordingly. In future this role might be required to work over weekends as well.
Unique opportunity to form a front-facing layer that not is the front-line to customer deployments, but also has the ability to work closely with Solution Architects and others to influence Product blueprints.
Work across the full tech stack — from debugging backend services(Java, spring boot) to exploring front-end interfaces built with React and extending into mobile UI development.
Build internal tools, fix production issues, and contribute to engineering stability, all while learning from experienced platform, product and solution engineers.
Be part of a high-impact team that bridges engineering and customer experience, where your work helps improve both product quality and customer trust.
Join a company that values learning, ownership, and long-term growth.
Top performers progress to:
How to apply for SDE2 - Customer Experience (L2) at Zinier?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
8+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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SDE2 - Customer Experience (L2)
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