Scrum Master / Delivery Coach

Delivery Coach / Scrum Master — Salesforce (Primary) & NetSuite (Secondary)

Overview

We are seeking an experienced Delivery Coach / Scrum Master to lead delivery, primarily for our Salesforce team (approximately 90% of the role), with the remaining 10% supporting the NetSuite team. In this role you will act as a servant-leader, facilitating Scrum ceremonies, coaching the team on Agile (and other) principles, and creating the conditions for high, sustainable delivery. You will remove impediments, protect the team's focus, and foster a culture of transparency, collaboration, and continuous improvement. The ideal candidate combines strong facilitation and coaching skills with familiarity with the Salesforce delivery landscape.

Key Responsibilities

• Serve as the primary Scrum Master for the Salesforce team (~90% of the role), facilitating all core Scrum ceremonies.
• Provide Scrum Master support to the NetSuite team as needed (~10% of the role), coordinating across both workstreams.
• Coach both teams on Agile and Scrum practices, driving continuous improvement.
• Facilitate retrospectives that surface honest insights and produce concrete, tracked improvement actions.
• Identify, track, and remove impediments that block progress across the Salesforce and NetSuite teams.
• Protect the teams from external disruption and help maintain a sustainable pace.
• Partner with product owners to keep backlogs healthy, refined, and well-prioritised.
• Manage cross-team dependencies, especially where Salesforce and NetSuite integrate.
• Maintain transparent reporting on sprint health, delivery metrics, and progress for stakeholders.

Required Skills & Experience

• Solid, demonstrable understanding of Agile principles and the Scrum framework.
• Proven experience facilitating Scrum ceremonies and coaching delivery teams.
• Excellent communication, facilitation, and conflict-resolution skills.
• Effective stakeholder management across technical and business audiences.
• Ability to remove impediments and promote team self-organisation.
• Proficiency with an Agile work-tracking tool and delivery reporting.

Preferred Experience

• 3–5 years in a Scrum Master role.
• Experience supporting Salesforce delivery teams or projects.
• Exposure to NetSuite projects or ERP delivery.
• Relevant Agile or Scrum certification (e.g., CSM, PSM).

Tools & Systems

• Salesforce — primary supported platform (~90%).
• NetSuite — secondary supported platform (~10%).
• Agile work-tracking tool — for backlog, sprint boards, and reporting. Jira
• Collaboration tools — Confluence, Slack, Jira

Accountability Measures

• Ceremony effectiveness: well-facilitated, outcome-focused Scrum events across both teams.
• Impediment resolution: blockers identified and resolved in a timely manner.
• Delivery predictability: consistent achievement of sprint commitments and stable flow.
• Cross-platform coordination: Salesforce/NetSuite dependencies managed smoothly.
• Transparency: clear, current reporting on progress and delivery metrics.

Agile / Scrum Master (required)
Jira (preferred)
SAFe (optional)
Prince2/Project Managent (optional)

#LI-PU1
#LI-Remote

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.

• Solid, demonstrable understanding of Agile principles and the Scrum framework
• Proven experience facilitating Scrum ceremonies and coaching delivery teams
• Excellent communication, facilitation, and conflict-resolution skills
• Effective stakeholder management across technical and business audiences
• Ability to remove impediments and promote team self-organisation
• Proficiency with an Agile work-tracking tool and delivery reporting
• 3–5 years in a Scrum Master role
• Experience supporting Salesforce delivery teams or projects
• Exposure to NetSuite projects or ERP delivery
• Relevant Agile or Scrum certification (e.g., CSM, PSM)
• SAFe (optional)
• Prince2 / Project Management (optional)