Scan your resume against ATS criteria for this Salesforce Certified Solution Architect - Service Cloud Voice, Amazon Contact Center role at FormativGroup.
Are you energized by designing Salesforce solutions that connect people, process, and customer experience in a meaningful way? This role is a great fit for someone who enjoys leading complex architecture conversations, shaping contact center solutions, and helping clients bring Salesforce Service Cloud Voice and Amazon Connect capabilities to life.
As a Salesforce Solution Architect with Salesforce Contact Center, Service Cloud Voice, and Amazon Connect experience, you will lead solutioning efforts and drive both the technical and functional architecture of scalable, enterprise-grade Salesforce implementations. You will collaborate closely with pre-sales and engagement teams to shape solution vision, validate feasibility, and support the development of compelling, strategic proposals. You will also define architectural standards, ensure platform health, and mentor technical teams while guiding the optimization and evolution of the Salesforce ecosystem.
We're anticipating future openings and are connecting now with great talent who'd like to be considered when the time comes.
FormativGroup is a PE-backed Salesforce consulting and implementation partner helping organizations transform how they work through strategy, solution design, implementation, and platform support. We partner with clients to deliver scalable cloud technology solutions that align business needs, technical architecture, and long-term growth. Our teams bring together Salesforce expertise, delivery discipline, and a collaborative approach to help clients move from vision to execution.
Identify how a client’s architecture fits together and provide strategic and technical advice.
Lead pre-sales and engagement architecture activities, including solution design discussions, feasibility validation, and partnership with sales teams to craft technical proposals.
Understand business and technical requirements and translate them into technical solutions.
Analyze business processes, identify alternative solutions, assess feasibility, and recommend new approaches that leverage modern technology components.
Model processes, architecture, data structures, and information required to support client projects.
Develop enterprise-grade information architecture and processes that help clients realize the value of Salesforce application technology.
Ensure business strategy and technology direction are aligned.
Take a collaborative role in developing and enforcing architecture and development standards, libraries, and whitepapers.
Set standards for programming tools and techniques and advise on their application and compliance.
Design integrations between Salesforce products and client architecture.
Support project managers through all stages of the software development process.
Assign work through the correct communication channels to technical consultants and monitor performance, providing advice, guidance, and assistance.
Oversee development and configuration of solutions to ensure quality delivery.
Hands-on experience with Salesforce Contact Center, Service Cloud Voice, and Amazon Connect.
8+ years in the Salesforce ecosystem, including a minimum of 2+ years architecting within Salesforce, with enterprise architecture experience.
Salesforce certifications are mandatory, including Developer, Consultant, and Architect certifications.
Extensive background in pre-sales solutioning and engagement architecture, with the ability to guide strategic conversations and translate client needs into scalable Salesforce solutions.
Expertise across multiple Salesforce Cloud product sets.
Familiarity with several areas of Salesforce and the Force.com Platform, such as Sales Cloud, Service Cloud, and Force.com.
Previous experience as a consultant or developer in the Salesforce ecosystem and related technologies.
Ability to demonstrate integration and security design principles, translate business requirements into technical documents, and communicate design documents to developers.
Demonstrated experience building a culture of engineering excellence, including quality, security, performance, scalability, and availability.
Solid experience in HTML, CSS, and JavaScript.
Experience working in an Agile project environment.
Strong communication skills with the ability to present complex concepts to technical and non-technical audiences and adapt to new domain requirements.
This is a remote role.
To be considered for this position, candidates must reside in of the following U.S. states: AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, or Washington, DC.
Candidates residing outside these states are not currently eligible for consideration.
Applicants must be authorized to work for any employer in the U.S.
FormativGroup is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future.
We are committed to pay equity and transparency. The compensation range for this position represents our good faith estimate of the range we reasonably expect to pay for this role at the time of posting. The actual compensation offered will be determined based on factors such as the candidate’s experience, skills, education, work location, and internal equity.
In addition to base pay, employees may be eligible for discretionary bonuses, commissions, or other incentive programs, as well as a comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, etc.
Estimated Compensation Range:$150,000—$180,000 USDFormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. We are specialists who help the middle market take full advantage of their technology investments with deep, industry-centric expertise, all in place, to unify fragmented systems. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, we bridge the gap between business goals and modern platforms.
FormativGroup is an equal opportunity employer providing opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
#formativgroupcareers #WorkWithUs
Click here to view our https://formativgroup.io/2025/11/19/privacy-policy/ Privacy Policy
Click any skill to discover matching job openings across India:
vision, validate feasibility, and support the development of compelling, strategic proposals. You will also define architectural standards, ensure platform health, and mentor technical teams while guiding the optimization and evolution of the Salesforce ecosystem.
How to apply for Salesforce Certified Solution Architect - Service Cloud Voice, Amazon Contact Center at FormativGroup?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $150,000 per annum.
What experience is required?
8+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
Explore related active roles in solutions_engineering
Salesforce Certified Solution Architect - Service Cloud Voice, Amazon Contact Center
FormativGroup · Remote/United States - Full-Time
