Responsibilities
- Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives.
- Manage the
inbound/outbound US phone calls
and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases.
- Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Developing and implementing process improvements to increase efficiency in customer service operations.
- Use advanced sales techniques, understand customers’ needs to receive all information required to process these quotes, close the sales and pass them to the production team.
- Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization.
- Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met.
- Document & oversee customer calls in the database system; including resolutions, issues, and general notes.
- Excellent verbal and written communication skills.
- Excellent leadership, communication, sales, and customer service skills.
- Ability to stay calm under pressure and maintain a positive attitude.
- Ability to meet deadlines and prioritize tasks.
- Excellent
phone etiquette
and active listening abilities.
- Must be a quick learner with an exceptional ability to make decisions.
- 1+ years of customer service/sales experience(mandatory) with US customers preferably in a leadership role.
- Should be completely comfortable working in US shifts(9:30 PM to 6:30 AM)- Work from office.
- An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach.
- A clear performance management system and incentive plan.
- Family Health Insurance with up to 2L Sum Insured.
- Refuel - In-office snacks/coffee and refreshments.
- 5 days working (Monday-Friday)
- Timings : 9:30 PM to 6:30 AM
- Salary: As per industry standards
