Job Title
Sales Operations Executive II
Job Category
Business Support Services
Job Description
Key Responsibilities
Order Management & Program Support
- Process and manage customer orders, including order entry, amendments, acknowledgements, and invoicing support.
- Verify order accuracy, specifications, build sheets, billing information, and supporting documentation.
- Coordinate with dealers, OEM suppliers, and internal teams to ensure timely order fulfillment.
- Maintain accurate customer and order records in business systems.
Customer & Dealer Coordination
- Serve as a primary point of contact for assigned accounts and dealer networks.
- Support sales teams by ensuring smooth order processing and effective communication with customers.
- Address customer inquiries and resolve order-related issues in a timely manner.
- Build strong relationships that contribute to customer retention and account growth.
Process Improvement
- Identify opportunities to improve order management processes and operational efficiency.
- Participate in continuous improvement initiatives and support implementation of best practices.
- Provide recommendations to enhance customer experience and business performance.
Qualifications
- Bachelor's degree in Business or a related field, or equivalent work experience.
- 4-5 years of experience in Sales Operations, Order Management, Customer Service, or a related field.
Required Skills
- Experience with order management systems, CRM platforms, and quoting tools.
- Strong analytical, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer-focus and stakeholder management skills.
Job Type
Permanent
Time Type
Full time
Work Hours
42.5
Travel Required
Location
HY India Pune
Address
2nd Floor, 45 Icon, Building A, Baner Road, Baner
Post Code
411045
Field-Based
No
Relocation Assistance Available
No
