Route Support Specialist

The Route Support Specialist serves as the

communications hub

of our Route Department. A customer-facing Support Specialist who helps keep everything running smoothly behind the scenes. This part-time role focuses on answering phones, addressing customer needs, documenting and escalating feedback, and coordinating with drivers, managers, and other team members. The successful candidate will be a proactive problem solver who can think on their feet, help investigate issues such as missing or misdelivered items, and occasionally drive locally to retrieve or deliver orders when needed.

• Key Responsibilities:

• Act as the primary point of contact for customers in the Route Department, ensuring clear communication and follow-through.
• Answer incoming phone calls and respond to customer inquiries professionally and promptly.
• Take customer feedback, document it accurately, and escalate to the appropriate manager.
• Investigate and help resolve operational problems, including missing items, misassembled orders, and delivery discrepancies.
• Collaborate closely with drivers, managers, and team members to keep operations smooth and customers satisfied.
• Occasionally drive locally to recover errant or misdelivered orders (not a regular delivery route).
• Mark in dry cleaning items accurately and efficiently.
• Prioritize tasks in a fast-paced environment while maintaining excellent service.

• Key Relationships:

• Route Manager
• Route Drivers
• Route Mark-ins
• Route Markin Manager
• Route Developer

• Qualifications:

• Strong communication skills with a professional, customer-first approach.
• Excellent problem-solving ability and attention to detail.
• Ability to manage multiple priorities and stay organized.
• Valid driver’s license and good driving record required.
• Previous customer service experience is strongly preferred.
• Comfortable working both independently and as part of a team.

• Schedule:

• Part-time, Monday through Friday during regular business hours.

• Additional Information:
  This position is designed for someone who thrives on communication, coordination, and customer care. As the

Route Support Specialist

, you’ll be the link that connects our customers with the team that serves them.

• Strong communication skills with a professional, customer-first approach.
• Excellent problem-solving ability and attention to detail.
• Ability to manage multiple priorities and stay organized.
• Valid driver’s license and good driving record required.
• Previous customer service experience is strongly preferred.
• Comfortable working both independently and as part of a team.