Resource Specialist

Remote

Full-time

Posted 3d ago

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Actively Hiring Direct 1-Click Apply

Scan your resume against ATS criteria for this Resource Specialist role at NexRep, LLC.

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Job Description

Job Status: Non-Exempt – Variable Hour
Job Summary: As a NexRep Resource Specialist, you will be the primary contact for independent marketplace contractors who perform customer and sales services for NexRep clients. Responsibilities include providing real time help while contractors provide service and analyzing metrics for NexRep’s clients and their campaigns to ensure the client’s performance goals are met. Other responsibilities include ensuring contractor adherence to their Independent Contractor Agreement and NexRep’s client workflows and processes are adhered to by contractors providing services for them.
Essential Functions:

Provide real time chat support to contractors while they service
Host on sessions with contractors to increase performance and knowledge of the client’s account
Review performance data and provide recommendations to the Operations Manage to meet client goals
Keep all client resources up to date
Communicate changes from the client to contractors
Host group sessions with contractors
Send and reply to messages from contractors
Review customer satisfaction data to identify trends for NexRep’s clients
Provide detail scoring information to independent contractors

How to apply for Resource Specialist at NexRep, LLC?

Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.

What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

This position is open to freshers and experienced candidates.

Is this position still open?

Yes, currently active and accepting applications.