Regional Support Lead APAC, India and EMEA

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• Where is the work:

Monday to Thursday, work with your colleagues. Fridays, choose your work location, balancing what your work requires.

• Position Summary:

EPM Regional Support Leads are part of the Strategic Reporting Systems team, which manages the global Enterprise Performance Management solution (OneStream , Oracle HFM, Planning and Analytics Cloud) for Trane Technologies, supporting over 700 users in their Actuals reporting and consolidation, as well as their Budgeting and Forecasting processes.

Regional Support Leads are responsible for the Enterprise Performance Management Customer Support, Training, Access Administration and Communication for their area of responsibility. These positions support the Finance user community and serve as the voice of the customer. They report to the manager of Customer Support.

The leads directly support the user community as the first line of user support, are responsible for developing training content and leading regional training initiatives, and they work hand in hand with the development team to execute user needs into actionable Financial System performance.

The person in this role needs knowledge of all of the Financial System applications and be able to support their user communities in hours where additional management and technical support are not available.

This role will require significant interaction within the finance and business communities. As such, they must exhibit strong collaboration, accounting/financial acumen and communication skills, and effectively engage with peers.

• Key Responsibilities Include:

• First point of contact for user community (support requests, user communication and socialization of new functionality, etc.) and liaison with Total Financial Systems Team to resolve user issues and improve the user experience.
• Responsible for the voice of the customer of their respective region, and articulate user needs into actionable system improvement and new functionality as well as EPM modules and tools.
• Maintain user access in line with requests and standard practices.
• Continuously improve month end financial reporting, and processes.
• Ability to produce and support user reporting initiatives using SmartView as well as other identified technologies.
• Support standardization of sector and management reporting.
• Train users on application functionality and enhancements
• Ensure timely completion of projects, and delivery of critical and measurable project objectives.
• Communicate effectively upstream to provide timely and accurate information and status updates to the Manager Customer Service and Strategic Reporting.
• Other key responsibilities are determined and communicated including but not exclusive as development support as bandwidth and workload determines.

• Skills/Abilities/Experience & Qualifications:

• Bachelor’s degree in accounting, Finance, MIS or related field required.
• Understanding financial processes.
• 3-5+ years of, Oracle EPM (Hyperion, Essbase, Planning, FDM…) experience as a user or administrator, or of a similar solution
• Ability to work with excel including macros
• Alternatively, 3-5+ years of data visualization or data analytics experience (Google Looker, Tableau etc).
• Challenge current practice and suggest new ways of working, value-added ideas/ approaches
• Ability to manage multiple assignments and projects with varying deadlines.
• Ability to prioritize with minimal supervision and interact with employees at all levels.
• Must be a self-starter and be able to work independently or as part of a team.
• Excellent, creative problem-solving skills.
• Experience with business process flow and cause-effect diagramming and analysis.
• Strong collaborative skills and ability to work in a dynamic fast paced environment.
• Excellent verbal, interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills.
• Languages: fluent English required, other language(s) a plus

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.