Receptionist

Job Summary As a service receptionist, you represent the company and are the first, central contact person for all visitors and customers in the operation. You receive them with esteem and personally arrange contact with the responsible customer support departments. You are the part of the service team and therefore share responsibility for providing adequate service. You enjoy direct contact with customers and show enthusiasm for the brand and its products. You additionally act as the telephone switchboard interface, where you accept queries, orders and service-relevant information, in order to forward these to specific recipients. Your

key responsibilities

• are:
• Recording and documentation of customer data with the support of operation-dependent lists or databases.
• Maintenance of a friendly atmosphere and ensuring orderliness and cleanliness in the reception areas.
• Representation of the operation on the telephone by accepting, conducting and, if necessary, forwarding telephone calls (switchboard) and agreeing to return telephone calls for employees who are not currently available.
• Independent welcoming and addressing of all customers and visitors, and ensuring that they are looked after throughout their visit.
• Support in the provision of advice, the sales of accessories not requiring assembly and accessories within the service reception and showroom area.
• Reading of customer’s wishes, arranging appointments, forwarding customers to the required colleagues, and offering alternative, substitute services.
• Reception of unannounced customers according to the standards.
• Looking after customers in the event of waiting times.
• Providing support for or carrying out service fallow up calls. Competencies Social and interpersonal competence
• You professionally implement all of the manufacturer’s specifications concerning customer-oriented conduct.
• You display a high level of customer orientation.
• You know main CSI drivers and your role in this.
• You focus on the customer’s wishes and always attempt to understand and give consideration to his concern via active listening.
• Your appearance and manner always comply with the employer’s specifications.
• You consciously pick up on the signals in others’ behavior and attune yourself to your individual discussion partner.
• You have extensive contact

skills

and are able to adequately express yourself in terms of language.

• and are able to adequately express yourself in terms of language.
• You are an expert in structuring and steering discussions under consideration of esteem and acceptance in the sense of “guiding principles for dealing with retail customers”.
• You are honest and reliable towards the customer, and always adhere to agreements.
• You always remain polite to customers, even in conflict situations. Method and process competence
• You possess organizational and personal management

skills

• You complete your tasks independently and responsibly.
• You are familiar with the necessary processes and contact-persons for all relevant customer support departments and external service providers. Technical competence
• You have solid, general PC

skills

and knowledge of Office appliances (e-mail programs, e.g. MS Office, the Internet, e business, intranet, etc.).

• and knowledge of Office appliances (e-mail programs, e.g. MS Office, the Internet, e business, intranet, etc.).
• You independently administer prospective customer, and vehicle databases.
• Providing support for or carrying out service fallow up calls.
• Compilation of relevant workshop orders, selection of customers to be called, and extraction of vehicle data.
• Compilation and forwarding of data of revisit/ repeat visit customers, Warranty and Goodwill customers, and customers with initial complaints to the corresponding service follow-up department.
• Immediate introduction of problem solution management in the case of complaints

Requirements

Qualifications

Diploma or Graduate from any faculty. You should have basic computer knowledge. You should have the ability to deal with customers in a friendly and efficiently manner. Also, you should be capable to organize, multitasks, prioritize and work under pressure. Training

• Diploma or Graduate from any faculty. You should have basic computer knowledge. You should have the ability to deal with customers in a friendly and efficiently manner. Also, you should be capable to organize, multitasks, prioritize and work under pressure. Training
• Training is a commercial profession (or comparable training)

Experience

colleagues, and offering alternative, substitute services.

Reception of unannounced customers according to the standards.

Looking after customers in the event of waiting times.

Providing support for or carrying out service fallow up calls. Competencies Social and interpersonal competence

You professionally implement all of the manufacturer’s specifications concerning customer-oriented conduct.

You display a high level of customer orientation.

You know main CSI drivers and your role in this.

You focus on the customer’s wishes and always attempt to understand and give consideration to his concern via active listening.

Your appearance and manner always comply with the employer’s specifications.

You consciously pick up on the signals in others’ behavior and attune yourself to your individual discussion partner.

You have extensive contact

skills

and are able to adequately express yourself in terms of language.

• and are able to adequately express yourself in terms of language.
• You are an expert in structuring and steering discussions under consideration of esteem and acceptance in the sense of “guiding principles for dealing with retail customers”.
• You are honest and reliable towards the customer, and always adhere to agreements.
• You always remain polite to customers, even in conflict situations. Method and process competence
• You possess organizational and personal management

skills

• You complete your tasks independently and responsibly.
• You are familiar with the necessary processes and contact-persons for all relevant customer support departments and external service providers. Technical competence
• You have solid, general PC

skills

and knowledge of Office appliances (e-mail programs, e.g. MS Office, the Internet, e business, intranet, etc.).

• and kn