Quality Assurance Officer

The job holder will develop and implement a process that will identify and develop capability of d.light Quality Centers and support the after sales service team who will then deliver exceptional service to our customers in Zambia. The job holder will develop an evaluation framework & work with Africa Support Team on models that can improve KPIs around Quality in Zambia. The QAO needs to be highly in tune with the hardware Development, data analysis and the customer needs. The Quality Officer will track customer feedback, warranty reporting, product replacement analysis, Top Quality issue analysis. Roles and

Responsibilities

Conduct product testing and quality control, including incoming goods inspections, field tests and soft-launch products. Establish and monitor Quality Centre processes, testing procedures and quality standards. Prepare QA, maintenance and product performance reports to support continuous product improvement. Develop and maintain testing procedures, product documentation and quality-control processes for new and existing products. Track quality metrics, testing gaps and corrective/preventive actions (CAPA) and drive continuous improvement. Provide After Sales and technical training to Service Centre Officers, Technicians and Sales teams. Conduct quarterly audits of Quality and Service Centers, share findings and follow up on corrective actions. Coordinate spare parts and refurbishment inventory, including cycle counts and stock reconciliation. Ensure compliance with required systems for ticketing, work orders, inventory management and parts ordering. Prepare and submit weekly and monthly After Sales and Quality reports. Key Performance Indicators Quality Center quarterly targets. (100%) Quarterly performance audit of Quality Centers as per approved evaluation and audit criteria 100% timely utilization and accuracy of Service Module (Atlas) at Quality Center. Spare parts and refurbishment stock availability at the service centers Accuracy of Diagnosis Weekly and monthly reporting on Quality activities. Traceability and tracking of products Soft launch and filed test feedback

Requirements

A Degree or Diploma in electronics / electrical , operations, management, or a related field is required Minimum of 2 years in an operational support role, having developed and deployed quality strategy for a technology / FMHA (fast moving home appliances) function. Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives. Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality Strong ability in data analysis and and technical reporting Superior verbal and written communication

skills

(multiple languages will be an advantage), with an emphasis on tact and diplomacy Business driven, people focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation and time-management

skills

Passion for social enterprise, development of people and environmental

benefits

Experience

in supporting change with cross functional stakeholders Basic understanding of Quality Management System Understands Quality Control Tools

Benefits

Competitive Remuneration Package.

systems for ticketing, work orders, inventory management and parts ordering. Prepare and submit weekly and monthly After Sales and Quality reports. Key Performance Indicators Quality Center quarterly targets. (100%) Quarterly performance audit of Quality Centers as per approved evaluation and audit criteria 100% timely utilization and accuracy of Service Module (Atlas) at Quality Center. Spare parts and refurbishment stock availability at the service centers Accuracy of Diagnosis Weekly and monthly reporting on Quality activities. Traceability and tracking of products Soft launch and filed test feedback

Requirements

A Degree or Diploma in electronics / electrical , operations, management, or a related field is required Minimum of 2 years in an operational support role, having developed and deployed quality strategy for a technology / FMHA (fast moving home appliances) function. Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives. Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality Strong ability in data analysis and and technical reporting Superior verbal and written communication

skills

(multiple languages will be an advantage), with an emphasis on tact and diplomacy Business driven, people focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation and time-management

skills

Passion for social enterprise, development of people and environmental

benefits

Experience

in supporting change with cross functional stakeholders Basic understanding of Quality Management System Understands Quality Control Tools

Benefits

Competitive Remuneration Package.