The Project Manager for Operations and QA Mgmt will play a pivotal role in orchestrating and aligning Quality Assurance (QA), and Operations functions within the Hapag-Lloyd Technology Center. This role ensures cohesive collaboration, technical governance, and operational excellence across delivery teams to support enterprise-scale systems and continuous improvement initiatives.
The ideal candidate brings
10+ years of experience
in IT delivery and governance, with strong exposure to quality management practices, and operational reliability. The role requires the ability to bridge technical and managerial perspectives — enabling high performance, consistency, and continuous delivery across diverse technology teams.
Quality Assurance Leadership
- Define and uphold quality standards, processes, and tools across projects.
- Oversee test strategies, automation maturity, and defect management practices.
- Collaborate with development teams to promote shift-left testing and continuous quality improvement.
- Track and report quality metrics and ensure audit readiness.
Operations Management
- Coordinate operational readiness, deployment, and support processes across environments.
- Ensure incident, change, and release management practices align with ITIL and Hapag-Lloyd standards.
- Work closely with SRE/Operations teams to maintain system uptime, performance, and compliance.
- Drive root cause analysis and implement preventive measures for recurring production issues.
Cross-Functional Collaboration
- Facilitate cross-functional planning sessions, retrospectives, and governance reviews.
- Ensure communication flow between teams in Chennai and global technology stakeholders.
- Support Senior Manager–IT in strategic alignment and reporting of cross-domain initiatives.
Continuous Improvement & Governance
- Establish governance models for quality checkpoints, and operational KPIs.
- Promote continuous learning, automation, and best practice adoption across teams.
- Drive efficiency and maturity improvements across delivery pipelines and DevOps practices.
- 10+ years of IT experience across Quality Engineering, Production Operations, and DevSecOps environments.
- Proven experience supporting enterprise-scale, high-availability applications in domains such as logistics, shipping, or financial systems.
- Strong experience implementing DevSecOps practices, integrating security, quality, and operational reliability across the SDLC.
- Expertise in Agile delivery, DevOps culture, and CI/CD-driven release processes.
- Familiarity with IT governance and service management frameworks such as ITIL and TOGAF.
Technical Skills
- DevSecOps & CI/CD: Jenkins, Selenium, JUnit, automated testing, pipeline governance with security and quality gates.
- Architecture: Microservices, event-driven systems, REST APIs, HLD/LLD design, TOGAF exposure.
- Observability & Operations: Grafana, Prometheus, ELK, incident management, RCA, and production monitoring.
- Technology Stack: Java, JPA, Kafka, PostgreSQL, microservices-based environments.
- Cloud: AWS/Azure fundamentals and cloud-based deployment models.
- Code Quality: Code reviews, static analysis, and quality engineering practices.
Functional Skills
- Quality management & continuous improvement
- Incident, change, and release management
- Agile & DevSecOps mindset
- Stakeholder communication and cross-team coordination
- Team leadership, coaching, and mentoring
Education & Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field (B.E/B.Tech preferred)
- Certifications in Architecture (TOGAF), Quality (ISTQB), or IT Operations (ITIL) are a plus
