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  3. Product Trainer & Technical Support - Germany
Avomind
Avomind

Product Trainer & Technical Support - Germany

Germany
5+ years exp
Full-time
Posted 2d ago
0 views
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Job Description

About the Role

Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a 

Product Trainer & Technical Support

 professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.

Core Responsibilities

  • Perform

 

on-site product installations

 and deliver 

in-person product trainings

 at customer locations.

  • Conduct

 

hands-on training sessions and workshops

 for groups of 

5–10 participants

.

  • Provide

 

1st-level customer support

, including basic troubleshooting, licensing, and configuration.

  • Deliver

 

virtual trainings

, webinars, and remote support when required.

  • Act as a trusted technical contact, maintaining

 

strong long-term customer relationships

.

  • Travel extensively across Germany.
  • Visit the office for

 

repairs or technical interventions

 when needed.

  • Support the company at

 

trade fairs and industry events

.

  • Document installations, issues, and resolutions accurately.

Requirements

Experience & Profile

2–5 years of experience

 in 

product training, technical support, or a similar client-facing technical role

.

  • Comfortable leading

 

on-site trainings, workshops, and presentations

.

  • Strong

 

communication skills

 – the ability to explain technical concepts clearly is more important than deep technical expertise.

  • Affinity for

 

technical problem-solving

 and hands-on work.

  • Motivation to learn –

 

full product training will be provided

.

  • Well-organized, reliable, and

 

self-sufficient.

  • Flexible mindset and

 

willingness to travel

.

  • Languages:  Native German, very good English.

Nice to Have (not mandatory)

  • Background in

 

VR / AR technologies

.

Linux experience

.

  • Programming or general

 

IT / tech background

.

  • Experience working with hardware installations or technical training environments.

Key Requirements & Skills

  • Background in

 

VR / AR technologies

.

Linux experience

.

  • Programming or general

 

IT / tech background

.

  • Experience working with hardware installations or technical training environments.

Frequently Asked Questions

How to apply for Product Trainer & Technical Support - Germany at Avomind?

Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.

What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

5+ years of experience is required.

Is this position still open?

Yes, currently active and accepting applications.

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Avomind

Avomind

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Product Trainer & Technical Support - Germany

Avomind · Germany

Apply on Company Website