Scan your resume against ATS criteria for this Product Support Engineer role at RyzLabs.
Contract directly with the client
Remote - Full-time
Only for candidates based in Latam
We are looking for a Product Support Engineer. Ryz Labs is partnering with a client whose customers rely on the product during
.
We're looking for a Software Engineer to own customer issues end-to-end—from reproducing and diagnosing bugs to fixing them and confirming the solution directly with the customer.
This is
. You'll turn recurring issues into product improvements and gain broad knowledge of the system, with opportunities to grow into other engineering areas.
.
Debug issues across the application, database, logs, monitoring, and analytics.
Improve product details such as
.
rather than repeatedly treating symptoms.
.
Communicate directly with customers and collaborate closely with the engineering team.
Use data, SQL, Sentry, PostHog, and the product itself to investigate issues.
.
skills.
and using data to investigate problems.
Strong debugging and problem-solving skills.
Ability to investigate issues from incomplete information, screenshots, logs, and user reports.
Strong written and verbal English.
Clear async communication and willingness to work directly with customers.
A mindset focused on
.
experience.
Experience eliminating recurring classes of issues through product or engineering changes.
Familiarity with
.
.
experience.
.
.
ptoms.
How to apply for Product Support Engineer at RyzLabs?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
4+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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