Scan your resume against ATS criteria for this Product Support Engineer role at Veeva Systems.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead
As a https://careers.veeva.com/work-anywhere/ Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
We are seeking a talented Product Support Engineer to join our Product Support team. You will be part of a young and exciting company that is recognized as the market leader in the SaaS space with our Industry Cloud for Life Sciences.
Our Product Support team is growing quickly in Poland and Hungary. As a member of the team, you will be tasked with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot, and resolve complex issues. You will need to learn and adapt quickly, be persistent, and demonstrate “out of the box” thinking.
This is a full-time job with optional on-call responsibilities for weekend coverage. You must be based and be eligible for employment in Hungary, as Veeva does not anticipate providing support for an employment visa/permit process.### What You'll Do
Provide global support covering all issues related to the Veeva product suite
Learn everything about our software and use that knowledge to ensure client success
Support the client administrators across multiple organizations
Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues
Handle inquiries regarding all technical issues and information requests on application capabilities, navigation, installation, or configuration
Provide coordinated support for getting new releases and configuration changes into production
Gather information for analysis, carry out the necessary research, set up test environments, replicate issues locally, and propose resolutions or workarounds
Be a client-facing representative of the Development and Product teams
Document new processes and keep existing documentation and tools up to date as the environment changes
Interface with engineering, product management, and professional services when necessary
Attend daily meetings and provide status updates
2+ years of support experience in 2nd- or 3rd-line product support positions
The desire to learn new soft and technical skills
Experience working closely with Development and Technical Operations
Ability to diagnose and use industry-standard tools and techniques to ensure the application performs to client expectations (e.g., FTP, Postman, AWS Tools)
Fluent in English, both written and verbal
Analytical mindset, a natural problem solver with a hands-on approach
Understanding of Java, SSO, SQL, HTML
Knowledge of Zendesk, Jira, and Confluence
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
A conversation with the hiring manager
A practical case exercise
A final conversation with our group's Senior Leader.
Once all interviews are complete, the manager will be in touch with a final decision.
Cafeteria
Private medical insurance
Life assurance
Glasses reimbursement
Mobile phone & home internet reimbursement
Commuting cost reimbursement
Health & wellness programs
Free snacks, fruits, and beverages in the office
Free in-office lunch every Tuesday and Wednesday
Total compensation: 9,500,000 - 15,000,000 HUF
The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at mailto:[email protected] [email protected].
benefit-corporation-pbc-486e1e9508a6](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a https://careers.veeva.com/work-anywhere/ Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in [https://www.youtube.c
How to apply for Product Support Engineer at Veeva Systems?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $3 per annum.
What experience is required?
2+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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