ROLE OVERVIEW
The AV Procurement Analyst reviews and processes audio-video procurement quotes and requisitions under the Review & Requisition AV (R&R AV) service. Audio-video is a core Astreya strength; this role is the upstream procurement extension of that capability — reviewing AV quotes for completeness and value, and creating or modifying purchase requisitions for both change and non-change orders at roughly 200 transactions per month.
Working across the procurement platform and SAP, the analyst makes sure AV requisitions are accurate, correctly specified and processed within turnaround targets, partnering with AV delivery teams and vendors to keep AV projects supplied. Because AV purchases later flow into invoicing, the analyst's accuracy directly affects clean reconciliation downstream. The role reports to the Procurement & Asset Team Lead.
KEY RESPONSIBILITIES
1. AV Quote Review
- Review and process quotes for audio-video procurements, checking that line items, quantities and configurations match the requirement.
- Analyze and convert highly technical Audio-Visual bills of materials (BOMs), hardware equipment lists, and integration labor quotes into structured Purchase Requisitions.
- Cross-reference vendor quotes with internal master databases to verify that the supplier's legal entity aligns with correct corporate agreements, active master services contracts, and regional tax profiles.
- Validate specifications, pricing and vendor terms against approved standards before the quote proceeds to requisition.
- Perform detailed comparisons between original and revised supplier quotes on change orders to identify and resolve discrepancies in vendor entities, project scopes, company codes, or delivery locations before requisition submission
- Query and resolve discrepancies with vendors or requesters so accurate, complete quotes move forward.
2. Requisition Creation & Modification
- Create and modify purchase requisitions for change and non-change orders, capturing correct specifications, costing and approvals.
- Maintain R&R AV purchase-order accuracy and meet requisition creation and amendment turnaround targets.
- Keep requisition status and records current so AV delivery teams have visibility of what is on order.
- Manage three distinct, specialized procurement tracks: Refresh Projects (operating expense conferencing upgrades), First Day of Business (FDOB) Deployments (capital expenditure new builds), and Change Orders (uplifting and modifying active POs).
- Accurately apply WBS project codes, cost centers, and General Ledger (GL) accounts based on whether projects are classified as Capital Expenditures (e.g., structural new-build projects) or Operating Expenditures (e.g., regional technology refreshes).
- Audit the unit cost of hardware line items and apply correct accounting classification codes depending on whether individual items fall above or below capitalization thresholds.
- Proactively calculate and resolve system forecasting and accrual errors—especially when project "need-by" dates occur in the past—by distributing project costs evenly across the remaining project months.
3. Vendor & Stakeholder Coordination
- Coordinate with AV vendors and Astreya's AV delivery teams to align requisitions with project timelines.
- Resolve requisition queries and exceptions, escalating where pricing or specification issues need a decision.
- Drive the compliance review process for high-value transactions, securing special spend approvals from internal buying boards for any order exceeding set thresholds before submitting the requisition.
PERFORMANCE & SERVICE LEVELS
Indicative performance targets for the role; final service levels are confirmed on engagement and measured by location per service line.
- R&R AV PO Accuracy: maintain audio-video purchase orders to the procurement PO-accuracy standard — correct specifications, quantities, pricing and approval routing — so that downstream receiving and invoice reconciliation match without disputes.
- Queue Discipline: Maintain rigorous follow-up by reviewing, updating system ticket statuses, and executing next-step actions on all open or pending tickets every 3 days.
- Triage Responsiveness: Acknowledge and assign incoming AV procurement requests to the correct owner queue within a target of 4 business hours from initial receipt
- Requisition Turnaround: create and amend AV requisitions within the procurement turnaround targets (standard requisitions within the agreed window and urgent requests prioritized), so AV projects are not held up by procurement.
- Customer Satisfaction (CSAT): sustain a CSAT score of ≥95% (≥4.0–4.5 on a 5-point scale) across surveyed interactions, reflecting accuracy, responsiveness and professionalism on every request handled — measured monthly/quarterly per the cross-functional service levels.
- Ticket Quality: ensure ≥95–97% of completed requests pass quality-assurance checks, with complete and accurate documentation, correct categorization, and full adherence to the approved SOP for the request type.
- Assignment Time: acknowledge incoming requests and assign them to the correct owner or queue within the target window for their priority, preventing backlog build-up at intake.
- First Meaningful Response (FMR): give the requester a substantive first response — beyond a simple acknowledgment — within the priority target, confirming understanding of the request and the expected path to resolution.
TOOLS & SYSTEMS
The procurement platform for AV purchasing requests and SAP for procurement processing and PO records.
REQUIRED SKILLS & EXPERIENCE
Mandatory
- 2–6+ years in procurement or requisition processing.
- Familiarity with audio-video products, configurations and specifications.
- Hands-on SAP and procurement-platform experience with strong attention to accuracy.
- Clear English communication with vendors and internal stakeholders.
- Practical understanding of corporate accounting structures.
- High-level competency in navigating large data sheets to cleanly map hardware components to localized plants, shipping codes, and master contracts.
Preferred
- Hands-on experience reviewing AV vendor quotes, bills of materials and statements of work.
- Broader AV / AV-integration domain knowledge.
- Experience analyzing vendor quotes for value and specification fit.
- Experience submitting and managing system support cases to resolve tool bugs, execute supplier entity changes, or adjust PO preparer rights.
LEVELS & PROGRESSION (I – III)
One job profile spans the levels below; seniority (and compensation) is differentiated by scope, autonomy and ownership. The JD itself is common across levels.
- Level II — reviews AV quotes and creates requisitions under SOP, owning day-to-day R&R AV throughput and accuracy.
- Level III — acts as SME and anchor for AV procurement — handling complex quotes, vendor issues, exception resolution and quality assurance for the line.
