Process Manager - Config Management

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

• Key Responsibilities: - Hands-on expertise with

Asset Manager Tool, ServiceNow, CMDB, CSDM, and SACM processes

.

• Develop, implement, and maintain

best practice standards, policies, and procedures

for planning, recording, monitoring, and maintaining hardware and software assets.

Design and implement continuous lifecycle management

of configuration items (CIs).

• Ensure SACM processes are

fit for purpose, compliant with regulations, and aligned with organizational norms

.

• Responsible for

process design, framework creation, and governance

.

• Define and track

Key Performance Indicators (KPIs)

to measure process effectiveness.

• Manage new requirements and changes to SACM processes.

• Coordinate design work for

CI and Asset discovery, integrations, and data import methods

.

• Collaborate with

IT stakeholders and business leaders

to improve asset management practices and ensure cost-effectiveness.

• Support related IT processes such as

Change, Problem, and Release Management

.

Monitor, review, and support audits

, ensuring compliance with standards.

• Provide

coaching and guidance

to CMDB stakeholders to ensure strong understanding of configuration and asset management, including its link to Change Management and other ITIL processes.

• Represent SACM requirements in

Demand Boards

, prioritizing process-related IT developments.

• Evaluate and recommend

new tools, technologies, and process improvements

to enhance IT efficiency and effectiveness.

Looking for Early joiners within 30 Days

Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - [email protected] .

Stay vigilant. Protect yourself from recruitment fraud

• To know more please visit : Fraud Alert

- Hands-on expertise with

Asset Manager Tool, ServiceNow, CMDB, CSDM, and SACM processes

.

• Develop, implement, and maintain

best practice standards, policies, and procedures

for planning, recording, monitoring, and maintaining hardware and software assets.

Design and implement continuous lifecycle management

of configuration items (CIs).

• Ensure SACM processes are

fit for purpose, compliant with regulations, and aligned with organizational norms

.

• Responsible for

process design, framework creation, and governance

.

• Define and track

Key Performance Indicators (KPIs)

to measure process effectiveness.

• Manage new requirements and changes to SACM processes.

• Coordinate design work for

CI and Asset discovery, integrations, and data import methods

.

• Collaborate with

IT stakeholders and business leaders

to improve asset management practices and ensure cost-effectiveness.

• Support related IT processes such as

Change, Problem, and Release Management

.

Monitor, review, and support audits

, ensuring compliance with standards.

• Provide

coaching and guidance

to CMDB stakeholders to ensure strong understanding of configuration and asset management, including its link to Change Management and other ITIL processes.

• Represent SACM requirements in

Demand Boards

, prioritizing process-related IT developments.

• Evaluate and recommend

new tools, technologies, and process improvements

to enhance IT efficiency and effectiveness.

Looking for Early joiners within 30 Days **

Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - [email protected] .

Stay vigilant. Protect yourself from recruitment fraud

• To know more please visit : Fraud Alert