Process Manager

Process Manager

Lucknow, Uttar Pradesh

Job Summary

This position is part of the Risk & Compliance organization within HCL Technologies. The Delivery Compliance Officer (DCO) will be assigned to key service delivery engagements and hold responsibility for ensuring compliance with client, organizational, and regulatory security requirements. Serving as the primary risk advisor and manager at the engagement level, the DCO acts as the primary point of contact for all risk-related matters between the engagement team and the broader R&C organization. The role requires coordination with clients, business delivery teams, and support functions including IT, HR, Administration, and Legal to fulfill job responsibilities. The DCO typically reports to a Risk & Compliance Senior Manager.

Key Responsibilities

Requirements - Band E-2.1 - Total experience- 6 - 10 Years

• Experience in Compliance management, Risk Management, Information Security, Infosec Training & awareness, incident management and internal & external audit in BFIS Market.
• Required to have excellent understanding of the client MSA obligations, data privacy laws (CCPA, GDPR, Digital Personal Data Protection Act, 2022 ), IT Control framework & risk assessment.
• Working experience in compliance programs i.e. (PCI DSS, , ISO 27001, ISO 22301, SSAE-18 SOC 1 & 2, SOX)
• Lead teams and efforts to ensure effective execution of periodic risk assessments and drive integration of remediation efforts with the risk management process
• Partner with service delivery leadership to both communicate and manage risk in delivery to an acceptable level
• Partner with awareness and training elements to develop and ensure rollout of programs to increase the level of awareness of compliance with policy and process
• Lead and perform activities to help measure and monitor compliance with contractual security requirements, company policies and procedures to ensure the account is compliant and audit ready
• Lead different compliance & audit testing programs and support successful completion of various external compliance certification programs and internal compliance assessments
• Proven ability to lead small teams dedicated to the performance of risk management and assessment responsibilities.
• Ability to provide effective management of junior employees.
• Develops and provides appropriate guidance on solutions to mitigate risks and enhance system security
• Deep understanding of privacy and business continuity requirements and support R&C Privacy and BCM teams in execution of their respective program
• Demonstrates ability to work in virtual team with help of tools and technologies
• Demonstrates ability to handle conflicting situation & should have strong verbal, written communication & analytical skills
• Must have systematic and pragmatic approach to problem solving
• Demonstrates good inter-personal skills, high standards of professional behavior in dealings with business customers, colleagues, and staff
• Have a good technical awareness and the aptitude to remain up to date with information security and IT developments
• Ability to communicate Risk to non-IT business owners and support function such as delivery, HR, Admin, Legal, Contracting and others
• Ability to communicate risk at all levels of management up to and including C-Level executives.
• Translate business, industry, and regulatory requirements into information security objectives and associated tactical/strategic information security initiatives
• Certification such as ISO 27001/ ISO 22301/ PCI DSS/ GDPR/ Certified in Risk and Information Systems Control (CRISC) / Certified Information Security Manager (CISM) /or any other security related certifications are preferred.

Keyword - PCI DSS, , ISO 27001, ISO 22301, SSAE-18 SOC 1 & 2, SOX, data privacy, MSA obligations, Compliance management, Risk Management, Information Security, Infosec Training & awareness, incident management, external audit, internal audit, risk assessments.

Skill Requirements

Other Requirements