Process Associate - Bankruptcy

Process Associate – US Mortgage

2+ Years in US Mortgage / Mortgage Servicing

Flexible to work as per business requirement (24×7)

Any Graduate with Good Pass Percentage

Gurgaon

The Process Associate will be responsible for performing various operational tasks related to US Mortgage servicing, particularly in the Bankruptcy (BK) domain. The role involves reviewing loan documents, reconciling payment histories, handling attorney communications, and ensuring compliance with investors and legal requirements. The associate will work closely with internal teams and external stakeholders to maintain accuracy and timeliness in servicing operations.

Core Mortgage Servicing Tasks

Perform job tasks as per defined protocols and guidelines.

Review loan documents using assigned tools and systems.

Ensure timely and accurate transaction-level processing.

Bankruptcy (BK) Operations

Align filed Proof of Claim (POC) with system records; reconcile fees and P&I due with payments applied.

Create and reconcile payment history for each loan.

Audit payment history and BK POC post-service transfer; review Payment Change Notices and docket entries.

Assess delinquency using payment ledger to determine eligibility for Motion for Relief (MFR).

Reconcile payment history and perform QA on responses to Notice of Final Cure (NOFC).

Final reconciliation of payment history and closing out loans post-bankruptcy discharge.

Communicate with investors for approvals and updates.

Conduct monthly review of loans to ensure status accuracy.

Very good verbal and written communication (ability to read, understand, and perform tasks in English).

Ability to deliver work as per agreed SLAs with high accuracy.

Intermediate proficiency in Microsoft Excel.

Strong team player with collaborative mindset.