Scan your resume against ATS criteria for this Principal Engineer, Field Service - North Dakota role at Iawmqy.
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a
on our
team!
, you will be driving resolution for the customer’s technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
8 to 12 years of related experience in a professional role
Dedication to quality customer service and active listening skills
Refined communication skills, especially when translating highly complex technical issues to a non-technical audience
Outstanding analytical skills to resolve customer issues efficiently in a timely manner
Strong knowledge of PowerEdge hardware
Strong knowledge of PowerEdge XE servers
Bachelor’s degree or higher
Dell Technology Proven Professional Certification
Dell is committed to fair and equitable compensation practices. The salary range for this position is $96,390 - $124,740
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at http://www.mywellatdell.com MyWellatDell.com
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy https://jobs.dell.com/equal-employment-opportunity-policy-statement here.
How to apply for Principal Engineer, Field Service - North Dakota at Iawmqy?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $96,390 - $124,740 per annum.
What experience is required?
8-12 years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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