Pre-Sales Manager

🎯 Atlys’ mission is to enable every person on earth to travel freely.

At Atlys, we’re building the infrastructure that makes international travel seamless, driven by a clear vision to remove friction and uncertainty from global travel. Today, visas and travel documentation remain some of the most frustrating, time-consuming, and unpredictable parts of the journey. Our goal is to solve this through technology, making global travel faster, simpler, and far more predictable.

Building the future of global mobility is of the most exciting opportunities of this decade, and we’re getting started.

We're looking for a highly driven

Pre-Sales Manager

to lead our pre-sales team and drive exceptional customer conversion at Atlys. You'll manage a team of Pre-Sales Associates, own day-to-day conversion metrics, coach team members, and continuously improve processes to deliver a seamless first experience for prospective travelers.

This is a hands-on people management role for someone who enjoys leading from the front, solving customer problems, and using data to improve performance.

The Job

• Lead, mentor, and scale a team of Pre-Sales Associates to consistently achieve conversion and revenue targets.
• Own the end-to-end pre-sales funnel, from lead qualification through conversion and handoff to fulfillment teams.
• Monitor team performance, productivity, and quality metrics while coaching team members to improve effectiveness.
• Develop and implement playbooks, scripts, and best practices to enhance customer interactions across calls, chats, and emails.
• Analyze lead behavior, customer feedback, and conversion data to identify opportunities for process improvements.
• Partner with Product, Guest Delight and Operations teams to surface customer insights and improve the overall customer journey.
• Ensure accurate CRM hygiene, reporting, forecasting, and pipeline management.
• Drive a culture of customer obsession, accountability, and continuous improvement within the team.

The Ideal Candidate

• 10+ years of total work experience with at least 3+ years managing sales, pre-sales, or customer-facing teams.
• Proven track record of driving conversion, revenue, and team performance metrics.
• Prior experience in Banking, Financial Services, Hospitality, Travel, or other high-touch customer-facing industries is preferred.
• Excellent communication, stakeholder management, and problem-solving skills.
• Data-driven mindset with experience using CRM and reporting tools.
• Ability to thrive in a fast-paced startup environment with evolving priorities.
• High ownership, strong execution capability, and customer-first thinking.
• Comfortable working on 6 days work week (Monday to Sunday).

What the hiring journey looks like

• First up: If your profile looks like a strong fit, our People team will reach out within 7 days for a quick intro chat.

• Next up: You’ll speak with the hiring manager and a peer (order may change depending on calendars, we like to keep things fast and flexible).

• Finally: If it feels like a strong mutual fit, we move fast and get you started at Atlys.

We keep communication transparent and timelines quick. If things don’t work out, we’ll always close the loop over email, and you’re welcome to apply again in the future :)