Practice Manager - Digital

National in scope and local in focus, MNP is of Canada’s largest professional service firms providing client-focused accounting, consulting, tax, and digital services to clients. Founded in 1958, MNP today is a CAD 2 billion+ organization with 9600+ employees and 154 offices across Canada.
MNP prides itself on being an ‘advisor’ to its clients (individuals, businesses, and organizations), focusing on their success by delivering personalized strategies and solutions that help clients reach their full potential — wherever business takes them.

MNP set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the firm to drive growth, efficiency, customer delight and innovation, by leveraging high quality talent in India. MNP Spark is like any other MNP region/office - front facing, client focused but working with all MNP regions in Canada to deliver services.

DIGITAL is the fastest growing service line of MNP and focuses on enabling customers to define build and manage their digital journey. It focuses on enabling the right technology solutions to drive business outcomes for its clients. Digital at MNP Spark is focused on building the core competencies across the technology spectrum to help drive the firm’s Digital Agenda.

• General Position Summary:

Make an impact with our Digital team as a

Practice Manager

and play a key role in supporting the operational efficiency and strategic execution of our practice. From developing methodologies and tools to coordinating cross-practice efforts, this role combines strategic enablement with hands-on project coordination. You’ll work closely with leadership, Partners, and cross-functional teams to ensure smooth day-to-day operations, optimize workflows, and support business initiatives. This role is ideal for a highly organized, proactive professional who thrives in a fast-paced, collaborative environment.

• Responsibilities:

• Drive consistency and excellence by supporting the development and maintenance of core delivery methodologies across Advisory, Solutions, and Managed Services.
• Collaborate with leaders and experts to enhance tools, templates, and accelerators that power our delivery.
• Help finalize and roll out the Target Operating Model (TOM), aligning practices across MNP Digital.
• Support the design and implementation of standard processes like resource management.
• Coordinate practice-wide initiatives including training, change management, and process improvements.
• Manage initiatives as structured projects—tracking timelines, milestones, risks, and outcomes.
• Prepare project plans, status updates, and documentation to ensure accountability and momentum.
• Identify best practices and improvement opportunities through research and feedback.
• Support pilots and iterative enhancements to tools and frameworks.
• Develop internal communications, documentation, and presentations to drive adoption and alignment.
• Gather and synthesize feedback to continuously refine our approach.

Requirements

Technical Skills -

• 8+ years of experience in defining and developing organizational processes, product and services to achieve delivery excellence and operational efficiency.
• Hands on experience of implementing industry standards such as CMMi / ISO
• Hands on experience in implementing quality standards, KPIs and related systems
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint); exposure to Microsoft Project Operations is an asset.

Essential Skills

• Strategic thinker with strong execution skills—comfortable shifting between high-level planning and detailed tasks.
• Proven ability work with cross-functional teams to define, standardize, and implement Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs)
• Highly organized with the ability to manage multiple priorities in fast-paced environments.
• Skilled at bringing clarity to ambiguity and structure to evolving initiatives.
• Excellent communicator and facilitator, confident working with cross-functional teams.
• Experience in professional services, digital advisory, or transformation-focused environments is a plus.

Educational Qualifications

• Bachelor/Master’s degree in Business Administration
• Bachelor/Master of Technology/Engineering

Certifications

• Relevant TQM certifications such as CMQ/OE, Lean Six Sigma, ISEL etc. is an asset
• Project Management certification (e.g., PMP) is an asset.

• 8+ years of experience in defining and developing organizational processes, product and services to achieve delivery excellence and operational efficiency.
• Hands on experience of implementing industry standards such as CMMi / ISO
• Hands on experience in implementing quality standards, KPIs and related systems
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint); exposure to Microsoft Project Operations is an asset.