Scan your resume against ATS criteria for this Practice Assistant role at Midihealth.
👩⚕️
We’re seeking a highly organized and detail‑oriented
to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management — enhancing care delivery and clinician productivity.
Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action.
Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols.
Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate follow‑ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all medical records-related steps for any Midi Health SOPs that involve them.
Monitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols.
Initiate, track, and confirm referrals and consult orders. Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion. Track status until receipt confirmation and close the referral loop.
Perform all workflows that cover all document delivery to patients after their visit. These workflows are the safety net from our automated process.
Experience in telehealth operations, medical assistant support, or virtual healthcare administration
Proficiency with EMR systems (Athena) and Slack/multiple communication platforms
Strong organizational skills with high attention to detail
Excellent written and verbal communication
Healthcare terminology and HIPAA compliance knowledge
Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)
Certified Medical Assistant Administrative (CMAA) or equivalent
Experience handling referrals and prior authorizations
Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations
Adaptable multi-tasker capable of handling concurrent administration and clinical support workflows
Empathetic, patient‑facing communication with clarity and courtesy
Self‑starter with strong initiative and protocols mindset
Comfortable using Slack, ticketing systems, and remote tools to triage requests
Opportunity to join a fast-growing, mission-driven healthcare startup
Health, dental, and paid time off benefits
100% remote work environment
#LI-MB1
At this time, Midi is unable to provide visa sponsorship.
Please note that all official communication from Midi Health will come from an
email address. We will
ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at
.
Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.
Please find our CCPA Privacy Notice for California Candidates https://joinemidi.notion.site/CCPA-Privacy-Notice-for-California-Candidates-234ea80994d38013bea1f24b3fa993ce here.
benefits
How to apply for Practice Assistant at Midihealth?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $20 per annum.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
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