The Pharmacy Intake Specialist is responsible for receiving, processing, and documenting prescription referrals while ensuring accurate patient, insurance, and provider information. This role serves as a key liaison between patients, healthcare providers, insurance companies, and pharmacy staff to facilitate timely prescription fulfillment and exceptional patient service.
Essential Duties and Responsibilities
- Receive and process incoming prescription referrals via phone, fax, email, and electronic systems.
Accurately enter patient demographics, prescription, and insurance information into pharmacy systems.
Verify the completeness and accuracy of referral documentation.
Contact patients, healthcare providers, and insurance companies to obtain missing information as needed.
Perform insurance verification and obtain benefit information.
Communicate with physician offices regarding prescription clarifications, prior authorizations, and required documentation.
Schedule patient calls and coordinate the intake process.
Maintain detailed and accurate records in compliance with pharmacy regulations and HIPAA requirements.
Monitor intake queues and prioritize referrals to ensure timely processing.
Provide exceptional customer service to patients, providers, and internal team members.
Collaborate with pharmacists, billing specialists, and other departments to ensure efficient workflow.
Assist with special projects and other duties as assigned.
Required Qualifications
- High school diploma or equivalent required.
Experience with specialty pharmacy or mail-order pharmacy operations.
CareTend experience required.
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Familiarity with pharmacy management systems, EMRs, or healthcare databases.
Proficiency with insurance verification, prior authorizations, or benefits investigations.
Minimum of 2 years of experience in a specialty pharmacy environment.
Strong data entry skills with exceptional attention to detail.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of HIPAA regulations and patient confidentiality standards.
Frequently Asked Questions
How to apply for Pharmacy Intake Specialist at Gebbs?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
