Scan your resume against ATS criteria for this People Operations Program Manager role at Headway.
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people.
We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway is hiring a People Operations Program Manager to serve as a strategic partner for our People team, building the systems, automations, and agentic workflows that make our teams faster and more data-informed. This role sits at the intersection of HR operations and AI-powered tooling, owning the infrastructure that enables our People team to operate at scale.
You'll own the build end-to-end, scoping problems in partnership with the HRBP team, designing the solution, launching it, and iterating based on what you learn. You'll be a builder, a systems thinker, and a trusted partner to the people doing the hard work of managing Headway's talent base.
Own HR Business Partner (HRBP) enablement end-to-end; design, launch, and iterate on agentic tooling that make our HRBPs more effective
Design and maintain manager operational workflows, the playbooks, tooling, and automations that help managers run their teams with less friction and more confidence
Own the build-out and maintenance of dashboards for functional org health analytics, partnering with HR leadership to define the metrics that matter and making them visible and actionable in real time
Lead automation of employee processes, building structured, compliant workflows that reduce manual steps and ensure consistency
Champion responsible AI use within the HR function, partnering with Legal and IT to establish guardrails around employee data and ensure agentic HR workflows comply with employment law
Define success metrics for everything you own; your KPIs will include automations shipped, workflow adoption, and dashboard engagement
Own outcomes rather than outputs: gather feedback, read signals, and iterate on your programs and the workflows underneath them to ensure they deliver value
You've owned HR operations or People programs end-to-end, designed the experience, managed the rollout, measured the impact, and iterated
AI tools are genuinely part of how you work today; you use them, you have opinions about them, and you're already experimenting with building workflows and automations
You can build or meaningfully contribute to agentic tools; you understand how LLMs work well enough to design prompts, evaluate outputs, and create workflows others can use
You're comfortable getting hands-on with data and tooling to make outcomes visible; whether that's building a dashboard, wiring up an automation, or digging into an HRIS
You bring structure to ambiguity
You've worked closely with HRBPs or in an HR generalist function and understand what slows HR teams down and how to fix it
You have a strong yet adaptable communication style and can work effectively across HR, Legal, Engineering, and business teams
You have managed complex, cross-functional programs with multiple stakeholders and competing timelines and have a system for keeping things on track
You’ve built or maintained people analytics dashboards and know how to translate HR data into actionable insights for business leaders and managers
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf here
How to apply for People Operations Program Manager at Headway?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is USD 114,000 - 179,000/yr per annum.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
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