Scan your resume against ATS criteria for this Patient Experience Coordinator - Sales role at 2070Health.
) is of India’s fastest-growing platforms delivering affordable, high-quality cancer care,
has raised $2.8 million from W Health Ventures and 2070 Health. Founded and led by a distinguished team of and healthcare experts, SSO is redefining surgical through deep clinical expertise, doctor-led leadership, and scalable, patient-centric models.
With a strong presence across Mumbai (Ghatkopar, Thane, Andheri, and upcoming centers in South Mumbai and Ahmedabad) and Tier 2 cities like Nagpur and Belgaum. Specialty Surgical Hospital (SSO), has raised $2.8 million from W Health Ventures and 2070 Health.
Its founding team brings 10,000+ surgeries of collective experience from premier institutions like Tata Memorial, Saifee, and Breach Candy. As we expand, SSO offers an extraordinary opportunity for like-minded professionals to join a mission-driven organization shaping the future of in India — grounded in excellence, empathy, and innovation.
W Health Ventures has set up India’s first healthcare-focused Venture Studio called 2070 Health—an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new venture. Companies incubated in the last 24 months include Elevate Now, Nivaan Care, Reveal Healthtech, BabyMD, and Everhope.
Department: Revenue
Reports to: HOD
The Revenue Associate plays a mission-critical, dual-focused role. The primary responsibility is to convert clinically recommended admissions/surgeries into confirmed inpatient (IPD) cases and support the hospital’s revenue mandate.
Equally important is to ensure that every patient and attendant experiences a compassionate, seamless, and professional journey from the first counselling interaction to discharge. This role acts as the bridge between clinical intent and patient decision-making, combining strong sales competency with deep empathy and operational coordination.
OPD-to-IPD Conversion: Engage with every patient receiving an admission or surgery recommendation and secure immediate financial closure/commitment
TPA/Insurance Coordination: Parallelly initiate financial clearance with the TPA/Insurance Desk while counselling the patient to reduce admission delays
Admission Coordination: Ensure smooth and meet target Admission TAT by collaborating with
billing, nursing, and floor teams.
In-Stay Patient Support: Act as the Single Point of Contact (SPOC) for all non-clinical requirements. Conduct twice-daily rounds with Floor Managers to proactively identify issues in food, housekeeping, communication, or delays
Post-Discharge Follow-Up: Conduct mandatory follow-up within 48 hours for comfort check, compliance, and satisfaction.
Review / Feedback Collection: Assist in collecting Google reviews and internal feedback in collaboration with Floor Managers on the day prior to discharge.
Education
· Bachelor’s degree in any field
· Preferred: Hospitality, Hospital Administration, or related disciplines
Experience
· Minimum 3+ years in Sales, Patient Relations, Counselling, or Customer Service
· Experience in hospitals/diagnostics/healthcare settings is strongly preferred
Core Skills
· Strong ability to deliver sales targets and confidently conduct financial discussions
· High Emotional Intelligence (EQ) and empathy—particularly crucial for patients
· Proficiency in HIS/EMR systems and MS Office
· Excellent negotiation, persuasion, rapport-building, and conflict-resolution skills
Languages Required:
· English (Fluent)
· Hindi (Fluent)
· Marathi (Strong)
· Gujarati (Highly Preferred – local demographic relevance)
visional Estimates clearly and empathetically—explaining inclusions, exclusions, expected expenses, and SSO’s value proposition.
How to apply for Patient Experience Coordinator - Sales at 2070Health?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $2 per annum.
What experience is required?
3+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
Explore related active roles in sales
Patient Experience Coordinator - Sales
2070Health · Mumbai
