The Order Management Specialist is responsible for managing end-to-end order fulfillment activities, ensuring accurate order processing, procurement and logistics coordination, invoicing, and cash collection support. The role requires strong stakeholder management, operational excellence, and collaboration across cross-functional teams to ensure seamless delivery and customer satisfaction.
- Manage end-to-end customer order lifecycle, ensuring accurate order intake validation and timely execution of order management activities.
- Coordinate procurement and fulfillment processes, including demand capture, purchase order processing, goods receipt validation, and invoice verification.
- Oversee ordering and delivery of hardware, software, and services while maintaining compliance with internal processes and customer requirements.
- Support logistics and distribution activities by coordinating transportation, validating freight costs, monitoring shipments, and ensuring on-time delivery.
- Ensure accurate customer invoicing and support cash collection activities, including dispute resolution and documentary payment processes such as Letters of Credit.
- Monitor operational transactions, trigger necessary workflows, and collaborate with cross-functional teams to ensure timely completion of order-related activities.
- Drive operational excellence through process adherence, data accuracy, continuous improvement initiatives, and knowledge sharing with new team members
- Must Have: - Bachelor's or Master degree with 5+ years of experience in Order Management, Supply Chain Operations, Customer Operations, Procurement, or a related operational environment.
- Understanding of order-to-cash (O2C) processes, including order processing, invoicing, logistics coordination, and customer billing.
- Proficiency in ERP platforms (SAP preferred) and Microsoft Office tools, with strong analytical and problem-solving capabilities.
- Experience working in a global shared services, telecommunications, or technology-driven organization.
- Exposure to process improvement methodologies such as Lean, Six Sigma, or continuous improvement frameworks.
- Stakeholder management skills with experience collaborating across multicultural and cross-functional teams
- It would be nice if you also have: - Knowledge of international trade documentation, Letters of Credit (LC), import/export processes, and transportation management.
