Operations - Executive

As an Operations Executive, you will be responsible for overseeing the daily operations of our back-office team, ensuring smooth and efficient processes. Your role will involve coordinating with various departments to streamline operations and enhance customer satisfaction. You will play a key role in maintaining a positive customer experience, acting as a liaison between the front-end and back-office teams.- Manage and oversee the daily operations of the back-office team, ensuring efficient workflow.

• Coordinate with customer care executives to address customer inquiries and resolve issues promptly.
• Implement and maintain effective operational procedures and policies.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with the management team to develop strategies for enhancing customer satisfaction.
• Ensure compliance with company policies and industry regulations.
• Train and mentor back-office staff to maintain high standards of service.
• Handle escalations and complex customer issues, providing timely resolutions.
• Maintain accurate records and documentation of all back-office activities.
• Stay updated with industry trends and best practices to enhance operational efficiency.
• A bachelor's degree in business administration, operations management, or a related field is preferred.
• Minimum 2 years of experience in a similar operations role, preferably in the BFSI industry.
• Excellent organizational and time management skills, with the ability to prioritize tasks.
• Strong communication and interpersonal skills, with a customer-centric approach.
• Proficiency in using MS Office and other relevant software for operational tasks.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Ability to work independently and manage a team effectively.
• Flexibility to adapt to changing work environments and handle multiple tasks.
• Excellent problem-solving skills and a proactive approach to resolving issues.
• A positive attitude and a commitment to delivering exceptional customer service.